[Webinar] The State of ITSM and Software Development

April 26, 2022

With the advent of ITIL 4 more than ever, IT Support teams and Development teams are coming together to create value.  This is being further propelled by research on the state of development from Atlassian who interviewed 2182 developers. 59% of teams operate  “You Build It You Run It” models and its the big trend in development.

We will further discuss these trends, as well as the challenge it poses for siloed enterprise processes and tools. George and I will recap integration use cases between IT support and ITIL processes and development teams further identifying winning strategies for creating value in organizations.

Panelists

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Miles Faulkner

CEO @Blended Perspectives

Highly experienced and seasoned IT Services and Project Manager, Agile Scrum Master, PMI, and ITIL certified. He is highly conversant with Atlassian products, especially Jira and Confluence. Miles has a wide experience in both infrastructure and development environments and is responsible for a range of large scale clients and initiatives to radically improve the performance and capability of IT and Business teams. He provides value-added services in best practices for Jira configuration to support software development, ITIL processes as well as project & program management.

Flora Tempo

George Spalding

Executive VP, Author @Pink Elephant

One of North America’s most insightful and engaging ITSM and support experts, George is an ITIL® expert with more than 30 years’ experience in the IT industry and co-author of the ITIL V3 Continual Service Improvement core volume. George spent several years as a consultant to the White House on technical presentations and conferences. He also coordinated technical presentations for members of the President’s cabinet, the Smithsonian Institute and the Federal Bureau of Investigation. A regular author of IT articles and white papers and a sought-after presenter at global ITSM conferences and webinars, George’s winning personality captivates audiences, be it in print, over the airwaves or in person.

Blended Perspectives is an Atlassian Solutions Platinum Partner with experience across various industries and organizations. For over 13 years our certified experts have been providing a full range of services and innovative, cost-effective Agile, Scrum, and Scaled Agile solutions built on Atlassian products – for I.T. and beyond. Our unique, solutions-based offering, is powered by a proprietary set of templates and patterns, tailored to each business practice, process, and complexity, enabling our clients to grow and achieve peak efficiency. We have deep technical skills in all things Atlassian and are also a certified Atlassian Training partner.

Watch our previous webinars:

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Reporting on Reporting – A Comprehensive Analysis of Reporting Apps in the Atlassian Marketplace

Watch our webinar about the Atlassian Marketplace Reporting category on all things Reporting in Jira and Confluence. Who are the main players and fast movers? How big is this category and what are the main use cases?

confluence

Webinar – Atlassian Apps Category Report – Confluence – April 1, 2021

Watch this webinar on Confluence as a collaboration and documentation platform. What are the most popular apps? What are the fastest growing apps? What are some of the most important use cases? Understanding these questions will help you understand whether you’re getting the most out of your Confluence platform.

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[Webinar] Atlassian Integrations: A Practical Demo with yasoon’s Microsoft 365 for Jira – Feb 10, 2022

Integrations are the largest market segment in the Atlassian Marketplace and grew by an impressive 30% over 2021.
Using our MARS™ database of 3rd party applications we’ll delve into where this growth is coming from, which tools users are choosing to integrate to (and which they’re not), and why effective integration between Atlassian and other products is more important than ever.

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Webinar: Agile ITSM Advanced Asset Management

With Atlassian’s acquisition of Mindville’s Insight, Atlassian is sending a signal that it is intent on becoming the leader in the ITSM and ESM space. This webinar covers how the Insight Asset Management solution works with Jira Service Desk, the future product plans Atlassian has for Insight, how Agile ITSM is changing enterprise performance velocity and the competitive landscape.

Integrated ITSM beyond JSM

[Webinar] Integrated ITSM – Beyond JSM – April 15, 2021

Watch our Integrated ITSM – Beyond JSM webinar. We will show how Service Management can be a fully “enmeshed” capability with other enterprise processes.

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ITSM and DevOps Connected – a practical guide based on best practices.

Welcome to watch our Connecting the Enterprise webinar; why it matters in ITSM explained. Enjoy!

Webinar - Productivity in Confluence

[Webinar] Productivity in Confluence – October 21, 2021

There are many reasons to link issues, and many ways to do so. To use Insight or not? Customers still often ask this question. Issue-linking provides the foundational capability for many of our solution blueprints, from PPM to GRC and beyond. We will review many of the key use-cases for linking issues and third-party apps that provide this functionality. We’ll cover data catalogues, asset records in Jira, requests from Service Management, and the power and limitations of object graphing.

BlueCat

Webinar: When you can’t see the forest for the trees – BlueCat’s evolving journey with Jira

As a development team scales up, Jira’s default ticket hierarchy (epic/story/sub-task) can lead to a project visibility problem: You can’t see the forest for the trees. Watch this webinar to learn how BlueCat visualizes their work, and tames scale and complexity.

Portal Apps for Confluence and Jira

Portal Webinar Recap

We recently ran a webinar on Portal apps for Jira and Confluence. Portal apps can be key to bringing context to work for role-workers and helping individuals feel a sense of orientation, especially in large corporate settings. Here’s a recap of all of the main points from the webinar:

Planning Webinar recording

[Webinar] Planning planning planning! – June 10, 2021

It’s been a while since we covered planning but it was one of our most successful webinars. So we’re gonna give you an update. There been a lot of developments in the category. The most notable being Jira Work Management. We will be doing a comprehensive review of JWM and it’s role vs. 3rd party planning apps. We have some interesting conclusions which suggest a powerful combination of both JWM and heavy-weight planning apps is the best strategy. We will also cover the latest developments in Jira Align.

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