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[Webinar] The State of ITSM and Software Development

April 26, 2022

By Hesam Bahmanabadi

With the advent of ITIL 4 more than ever, IT Support teams and Development teams are coming together to create value. This is being further propelled by research on the state of development from Atlassian who interviewed 2182 developers. 59% of teams operate “You Build It You Run It” models and its the big trend in development.

We will further discuss these trends, as well as the challenge it poses for siloed enterprise processes and tools. George and I will recap integration use cases between IT support and ITIL processes and development teams further identifying winning strategies for creating value in organizations.

Panelists

Miles Faulkner

CEO @Blended Perspectives

Highly experienced and seasoned IT Services and Project Manager, Agile Scrum Master, PMI, and ITIL certified. He is highly conversant with Atlassian products, especially Jira and Confluence. Miles has a wide experience in both infrastructure and development environments and is responsible for a range of large scale clients and initiatives to radically improve the performance and capability of IT and Business teams. He provides value-added services in best practices for Jira configuration to support software development, ITIL processes as well as project & program management.

George Spalding

Executive VP, Author @Pink Elephant

One of North America’s most insightful and engaging ITSM and support experts, George is an ITIL® expert with more than 30 years’ experience in the IT industry and co-author of the ITIL V3 Continual Service Improvement core volume. George spent several years as a consultant to the White House on technical presentations and conferences. He also coordinated technical presentations for members of the President’s cabinet, the Smithsonian Institute and the Federal Bureau of Investigation. A regular author of IT articles and white papers and a sought-after presenter at global ITSM conferences and webinars, George’s winning personality captivates audiences, be it in print, over the airwaves or in person.

Blended Perspectives is an Atlassian Solutions Platinum Partner with experience across various industries and organizations. For over 13 years our certified experts have been providing a full range of services and innovative, cost-effective Agile, Scrum, and Scaled Agile solutions built on Atlassian products – for I.T. and beyond. Our unique, solutions-based offering, is powered by a proprietary set of templates and patterns, tailored to each business practice, process, and complexity, enabling our clients to grow and achieve peak efficiency. We have deep technical skills in all things Atlassian and are also a certified Atlassian Training partner.

Watch our previous webinars:

Webinar: A Detailed Review of Automation & Scripting Apps for Jira, Confluence & BitBucket

There are 159,000 customers using Atlassian and this Marketplace category is the fifth largest – find out what’s hot and trending. Make more informed decisions with fact-based, objective analysis from Blended Perspectives.

Enhancing an organization’s productivity with ITIL 4’s “Value Chain”

Watch this engaging webinar where Troy DuMoulin (VP R&D at Pink Elephant) and Miles Faulkner (Co-CEO of Blended Perspectives) will describe the full stack of culture, practice, and automation as critical success factors for taking an integrated end-to-end approach to processes and automation.

[Webinar] Linchpin – your work HQ

Join us for a tour of Linchpin and the upcoming Linchpin Cloud – social personalized intranets that extend Confluence to coordinate larger teams, bring in the voice of corporate communications, and much more.

Webinar: BigPicture 8 Is Here! Improved Support for All Types of Planning in Enterprises

With only 1/3 of most companies IT as pure agile, hybrid planning modes are very important to ensure real time planning and portfolio management. Learn about the feedback from thousands of companies which led to this game changing new release of BigPicture 8.

Planning Webinar Recap

At Blended Perspectives, we’re keen to share our extensive knowledge on all things Atlassian through our webinars and we’re very happy that so many of you choose to join us both live and on-demand. However, we also recognize that in the busy work day many would be viewers struggle to find an hour to set aside. Therefore, from now on all of our webinars will be accompanied by a brief summary that covers all of the key points so no one has to miss out.

Our recent webinar was on “Planning! Planning! Planning!”. Planning is a hugely significant category and we thought that it was about time for a recap, especially with recent developments–in particular Jira Work Management. Here’s our summary of all of the main points from the webinar:

Webinar – Atlassian Product Portfolio: The Changes, The Present and The Future

Watch our webinar for a reader’s digest of all the changes in the Atlassian world plus the major acquisitions and moves in the app marketplace. There is no doubt that Atlassian is moving to a cloud first future.

Webinar – Cost Management in Jira Cloud – How to gain visibility into project costs, revenue, and overall health in Jira

Watch an webinar where we discuss discuss the Tempo Team how to use Tempo’s new financial tracking solution – Cost Tracker for Tempo Timesheets in Jira Cloud for fluid cost tracking.

Webinar BigPicture Updates from Appfire and Atlassian Marketplace updates

[Webinar] Getting the BigPicture – Updates from Appfire and All Things PPM

Learn how our PPM solution blueprint comprising Appfire suite of apps can provide you with advanced real-time portfolio, program, and project management in Jira

[Webinar] Planning planning planning! – June 10, 2021

It’s been a while since we covered planning but it was one of our most successful webinars. So we’re gonna give you an update. There been a lot of developments in the category. The most notable being Jira Work Management. We will be doing a comprehensive review of JWM and it’s role vs. 3rd party planning apps. We have some interesting conclusions which suggest a powerful combination of both JWM and heavy-weight planning apps is the best strategy. We will also cover the latest developments in Jira Align.

Webinar – Accessibility + more for Atlassian Products

This webinar highlights one main use case – accessibility using Unstoppable from Addteq. Making Jira and Confluence more accessible to all users is very important because by law in many jurisdictions it must be so on public and internal web sites; so why not Atlassian?