Webinar: Real-Time Portfolio & Project Management at Rogers – Client Case Study

July 9, 2020

Real-Time Portfolio & Project Management at Rogers – A conversation with Michelle Boutin, Director of Operations (PMO), and Cristian Lazar, Senior Manager, Service Management Tools

This webinar is a case study of how Rogers moved from a fragmented approach for Project and Portfolio Management to a consolidated platform using Confluence, Jira and Jira Service Desk along with the main planning engine: BigPicture by SoftwarePlant; other apps include Comalatech’s Document Management, Power Scripts for Enhanced Automation, Insight, Eazy BI, plus others.

We are pleased to have Michelle Boutin (Business lead) and Cristian Lazar from the Enterprise Support team from Rogers speak with Miles Faulkner (Co-CEO, Blended Perspectives) about the journey especially the challenge of using Agile to build a PPM solution that spanned:

  • Intake
  • Enterprise Portfolio Management
  • Project management and status reporting
  • Overall analysis and reporting

Finally, we will be discussing the next stages in Rogers’ journey towards a real-time PPM solution.

Michelle Boutin

Director of Operations (PMO)

20+ years of experience in managing complex projects and leading strategic transformations. Award-winning, charismatic, and result-driven Senior Level Executive with extensive theoretical and hands-on, progressive experience in successfully delivering on complex and cross-functional initiatives and projects to achieve strategic vision for the business. An inspirational leader with an excellent track record of success in defining the PMO strategy, developing and driving change across the business, proactively identifying and mitigating risks to ensure continuous improvement and competitive advantage.

Cristian Lazar

Sr. Manager, Service Management Tools 

Skilled product delivery lead with a strong blend of technical experience in the Telecom industry (Wireless, VoIP, IPTV) and a broad understanding of the business and consumer challenges, who thrives on delivering superior customer experience. Effective at building and deepening productive relationships with all business, product, and technology stakeholders. Analytical problem-solver with excellent judgment and a detail-oriented nature. Proficient in accomplishing dramatic results with a technology hands-on and strategic leadership style in delivering cross-functional programs.

Miles Faulkner

Co-CEO at Blended Perspectives

Highly experienced and seasoned IT Services and Project Manager, Agile Scrum Master, PMI, and ITIL certified. He is highly conversant with Atlassian products, especially Jira and Confluence. Miles has a wide experience in both infrastructure and development environments and is responsible for a range of large scale clients and initiatives to radically improve the performance and capability of IT and Business teams. He provides value-added services in best practices for Jira configuration to support software development, ITIL processes as well as project & program management.



Rogers Canada is a $15B technology and media company providing wireless, residential, and media to Canadians and Canadian businesses, employing 25,000 staff. Rogers shares are publicly traded on the Toronto Stock Exchange (TSX: RCI.A and RCI.B) and on the New York Stock Exchange (NYSE: RCI).
Blended Perspectives is an Atlassian Solutions Platinum Partner with experience across various industries and organizations. For over 13 years our certified experts have been providing a full range of services and innovative, cost-effective Agile, Scrum, and Scaled Agile solutions built on Atlassian products – for I.T. and beyond. Our unique, solutions-based offering, is powered by a proprietary set of templates and patterns, tailored to each business practice, process, and complexity, enabling our clients to grow and achieve peak efficiency. We have deep technical skills in all things Atlassian and are also a certified Atlassian Training partner.

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