Webinar – ITIL 4: The Promise vs The Reality

November 9, 2020

ITIL 4: The Promise vs The Reality; A conversation with George Spalding, Executive Vice President at Pink Elephant

P.S. Atlassian announces Jira Service Management! All you need to know.

In this news breaking webinar Miles Faulkner and George Spalding discuss the evolution of ITIL 4. It’s been nearly a year now since we had Troy DuMoulin with us to discuss velocity across the enterprise and we wanted to revisit ITIL 4’s progress to date.

We’re discussing research around enterprise adoption of ITIL 4 as well as the challenges of breaking down silos.



Speakers

George Spalding

Executive Vice President at Pink Elephant

In addition to co-authoring the ITIL® v3 Continual Service Improvement core volume, George Spalding was honored with the 2012 Ron Muns Lifetime Achievement Award from HDI and is one of the world’s most insightful and engaging IT Service Management and Support experts. In addition to his extensive commitment to moving the industry forward, George spent several years as a consultant to the White House on technical presentations and White House conferences. He also coordinated technical presentations for members of the President’s cabinet, the Smithsonian Institute, and the Federal Bureau of Investigation. George is an ITIL4 Managing Professional and an ITILv3 Expert, a regular author of IT articles and white papers, and a frequent presenter at global IT conferences and events.

Miles Faulkner

CEO at Blended Perspectives

Highly experienced and seasoned IT Services and Project Manager, Agile Scrum Master, PMI, and ITIL certified. He is highly conversant with Atlassian products, especially Jira and Confluence. Miles has a wide experience in both infrastructure and development environments and is responsible for a range of large scale clients and initiatives to radically improve the performance and capability of IT and Business teams. He provides value-added services in best practices for Jira configuration to support software development, ITIL processes as well as project & program management.

Blended Perspectives is an Atlassian Solutions Platinum Partner with experience across various industries and organizations. For over 13 years our certified experts have been providing a full range of services and innovative, cost-effective Agile, Scrum, and Scaled Agile solutions built on Atlassian products – for I.T. and beyond. Our unique, solutions-based offering, is powered by a proprietary set of templates and patterns, tailored to each business practice, process, and complexity, enabling our clients to grow and achieve peak efficiency. We have deep technical skills in all things Atlassian and are also a certified Atlassian Training partner.

Watch our previous webinars:

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Planning Webinar Recap

At Blended Perspectives, we’re keen to share our extensive knowledge on all things Atlassian through our webinars and we’re very happy that so many of you choose to join us both live and on-demand. However, we also recognize that in the busy work day many would be viewers struggle to find an hour to set aside. Therefore, from now on all of our webinars will be accompanied by a brief summary that covers all of the key points so no one has to miss out.

Our recent webinar was on “Planning! Planning! Planning!”. Planning is a hugely significant category and we thought that it was about time for a recap, especially with recent developments–in particular Jira Work Management. Here’s our summary of all of the main points from the webinar:

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We recently ran a webinar on Portal apps for Jira and Confluence. Portal apps can be key to bringing context to work for role-workers and helping individuals feel a sense of orientation, especially in large corporate settings. Here’s a recap of all of the main points from the webinar: