Webinar – ITIL 4: The Promise vs The Reality

November 9, 2020

ITIL 4: The Promise vs The Reality; A conversation with George Spalding, Executive Vice President at Pink Elephant

P.S. Atlassian announces Jira Service Management! All you need to know.

In this news breaking webinar Miles Faulkner and George Spalding discuss the evolution of ITIL 4. It’s been nearly a year now since we had Troy DuMoulin with us to discuss velocity across the enterprise and we wanted to revisit ITIL 4’s progress to date.

We’re discussing research around enterprise adoption of ITIL 4 as well as the challenges of breaking down silos.



Speakers

Webinar - ITIL 4: The Promise vs The Reality 33

George Spalding

Executive Vice President at Pink Elephant

In addition to co-authoring the ITIL® v3 Continual Service Improvement core volume, George Spalding was honored with the 2012 Ron Muns Lifetime Achievement Award from HDI and is one of the world’s most insightful and engaging IT Service Management and Support experts. In addition to his extensive commitment to moving the industry forward, George spent several years as a consultant to the White House on technical presentations and White House conferences. He also coordinated technical presentations for members of the President’s cabinet, the Smithsonian Institute, and the Federal Bureau of Investigation. George is an ITIL4 Managing Professional and an ITILv3 Expert, a regular author of IT articles and white papers, and a frequent presenter at global IT conferences and events.

Webinar - ITIL 4: The Promise vs The Reality 34

Miles Faulkner

CEO at Blended Perspectives

Highly experienced and seasoned IT Services and Project Manager, Agile Scrum Master, PMI, and ITIL certified. He is highly conversant with Atlassian products, especially Jira and Confluence. Miles has a wide experience in both infrastructure and development environments and is responsible for a range of large scale clients and initiatives to radically improve the performance and capability of IT and Business teams. He provides value-added services in best practices for Jira configuration to support software development, ITIL processes as well as project & program management.

Blended Perspectives is an Atlassian Solutions Platinum Partner with experience across various industries and organizations. For over 13 years our certified experts have been providing a full range of services and innovative, cost-effective Agile, Scrum, and Scaled Agile solutions built on Atlassian products – for I.T. and beyond. Our unique, solutions-based offering, is powered by a proprietary set of templates and patterns, tailored to each business practice, process, and complexity, enabling our clients to grow and achieve peak efficiency. We have deep technical skills in all things Atlassian and are also a certified Atlassian Training partner.

Watch our previous webinars:

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[Webinar] Atlassian Integrations: A Practical Demo with yasoon's Microsoft 365 for Jira - Feb 10, 2022 26

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Reporting on Reporting - A Comprehensive Analysis of Reporting Apps in the Atlassian Marketplace 31

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