Webinar – ITIL 4: The Promise vs The Reality

November 9, 2020

ITIL 4: The Promise vs The Reality; A conversation with George Spalding, Executive Vice President at Pink Elephant

P.S. Atlassian announces Jira Service Management! All you need to know.

In this news breaking webinar Miles Faulkner and George Spalding discuss the evolution of ITIL 4. It’s been nearly a year now since we had Troy DuMoulin with us to discuss velocity across the enterprise and we wanted to revisit ITIL 4’s progress to date.

We’re discussing research around enterprise adoption of ITIL 4 as well as the challenges of breaking down silos.



Speakers

Webinar - ITIL 4: The Promise vs The Reality 33

George Spalding

Executive Vice President at Pink Elephant

In addition to co-authoring the ITIL® v3 Continual Service Improvement core volume, George Spalding was honored with the 2012 Ron Muns Lifetime Achievement Award from HDI and is one of the world’s most insightful and engaging IT Service Management and Support experts. In addition to his extensive commitment to moving the industry forward, George spent several years as a consultant to the White House on technical presentations and White House conferences. He also coordinated technical presentations for members of the President’s cabinet, the Smithsonian Institute, and the Federal Bureau of Investigation. George is an ITIL4 Managing Professional and an ITILv3 Expert, a regular author of IT articles and white papers, and a frequent presenter at global IT conferences and events.

Webinar - ITIL 4: The Promise vs The Reality 34

Miles Faulkner

CEO at Blended Perspectives

Highly experienced and seasoned IT Services and Project Manager, Agile Scrum Master, PMI, and ITIL certified. He is highly conversant with Atlassian products, especially Jira and Confluence. Miles has a wide experience in both infrastructure and development environments and is responsible for a range of large scale clients and initiatives to radically improve the performance and capability of IT and Business teams. He provides value-added services in best practices for Jira configuration to support software development, ITIL processes as well as project & program management.

Blended Perspectives is an Atlassian Solutions Platinum Partner with experience across various industries and organizations. For over 13 years our certified experts have been providing a full range of services and innovative, cost-effective Agile, Scrum, and Scaled Agile solutions built on Atlassian products – for I.T. and beyond. Our unique, solutions-based offering, is powered by a proprietary set of templates and patterns, tailored to each business practice, process, and complexity, enabling our clients to grow and achieve peak efficiency. We have deep technical skills in all things Atlassian and are also a certified Atlassian Training partner.

Watch our previous webinars:

Issue Cross Referencing Apps

Issue Cross-Referencing Apps Webinar Recap

Our recent webinar was on Issue Cross-Referencing Apps. There are many reasons to link issues, and many ways to do so. Furthermore, issue-linking provides the foundational capability for many of our solution blueprints, from PPM to GRC and beyond. In this webinar recap we’ll go over all of the main points from the webinar such as the key use-cases for linking issues, third-party apps that provide this functionality, data catalogues, asset records in Jira, requests from Service Management, and the power and limitations of object graphing.

Reporting on Reporting - A Comprehensive Analysis of Reporting Apps in the Atlassian Marketplace 18

Reporting on Reporting – A Comprehensive Analysis of Reporting Apps in the Atlassian Marketplace

Watch our webinar about the Atlassian Marketplace Reporting category on all things Reporting in Jira and Confluence. Who are the main players and fast movers? How big is this category and what are the main use cases?

Webinar - Updated analysis on the testing market - SmartBear acquisition of TM4J 20

Webinar – Updated analysis on the testing market – SmartBear acquisition of TM4J

Watch this webinar as we provide a context for assessing testing apps, identifying the relevant ones for discussion, analyzing their strengths and weaknesses.

Webinar - Issue Cross Referencing Apps

[Webinar] Issue Cross-Referencing Apps – July 08, 2021

There are many reasons to link issues, and many ways to do so. To use Insight or not? Customers still often ask this question. Issue-linking provides the foundational capability for many of our solution blueprints, from PPM to GRC and beyond. We will review many of the key use-cases for linking issues and third-party apps that provide this functionality. We’ll cover data catalogues, asset records in Jira, requests from Service Management, and the power and limitations of object graphing.

Webinar: Agile ITSM Advanced Asset Management 23

Webinar: Agile ITSM Advanced Asset Management

With Atlassian’s acquisition of Mindville’s Insight, Atlassian is sending a signal that it is intent on becoming the leader in the ITSM and ESM space. This webinar covers how the Insight Asset Management solution works with Jira Service Desk, the future product plans Atlassian has for Insight, how Agile ITSM is changing enterprise performance velocity and the competitive landscape.

integration

Webinar – An In Depth Review of Integration Apps for Jira

As the fastest growing category on the Marketplace, Jira users are increasingly recognizing the time saving and productivity boosting potential that integration applications have. In this category report we outline the wide array of integration apps available to Jira users while also giving our take on the most popular and fastest movers in this space.

Advanced insights into Cloud migrations, beyond the playbook 26

Advanced insights into Cloud migrations, beyond the playbook

Watch this webinar if you’re considering migrating to Cloud to learn from our experience.At Blended Perspectives, we regularly perform much more complex migrations: supported and unsupported apps, custom workarounds, data clean up, and of course, finally getting you to the cloud.

Portal Apps for Confluence and Jira

Portal Webinar Recap

We recently ran a webinar on Portal apps for Jira and Confluence. Portal apps can be key to bringing context to work for role-workers and helping individuals feel a sense of orientation, especially in large corporate settings. Here’s a recap of all of the main points from the webinar:

Webinar: Planning Apps in Atlassian Jira - A Detailed Update 29

Webinar: Planning Apps in Atlassian Jira – A Detailed Update

Webinar highlights: Traditional planning is making a comeback in Jira – growth in the last year is well beyond pure Agile – long live the Gantt! Simple Calendar planning and checklists are increasingly popular. The main players – SoftwarePlant, Tempo and Atlassian – own close to 50% of the market between them.

Webinar - Cost Management in Jira Cloud - How to gain visibility into project costs, revenue, and overall health in Jira 31

Webinar – Cost Management in Jira Cloud – How to gain visibility into project costs, revenue, and overall health in Jira

Watch an webinar where we discuss discuss the Tempo Team how to use Tempo’s new financial tracking solution – Cost Tracker for Tempo Timesheets in Jira Cloud for fluid cost tracking.

en_USEN
Share This