fbpx

Webinar – ITIL 4: The Promise vs The Reality – November 19, 2020

November 9, 2020

ITIL 4: The Promise vs The Reality; A conversation with George Spalding, Executive Vice President at Pink Elephant

P.S. Atlassian announces Jira Service Management! All you need to know.

In this news breaking webinar Miles Faulkner and George Spalding discuss the evolution of ITIL 4. It’s been nearly a year now since we had Troy DuMoulin with us to discuss velocity across the enterprise and we wanted to revisit ITIL 4’s progress to date.

We’re discussing research around enterprise adoption of ITIL 4 as well as the challenges of breaking down silos.



Speakers

Webinar - ITIL 4: The Promise vs The Reality - November 19, 2020 41

George Spalding

Executive Vice President at Pink Elephant

In addition to co-authoring the ITIL® v3 Continual Service Improvement core volume, George Spalding was honored with the 2012 Ron Muns Lifetime Achievement Award from HDI and is one of the world’s most insightful and engaging IT Service Management and Support experts. In addition to his extensive commitment to moving the industry forward, George spent several years as a consultant to the White House on technical presentations and White House conferences. He also coordinated technical presentations for members of the President’s cabinet, the Smithsonian Institute, and the Federal Bureau of Investigation. George is an ITIL4 Managing Professional and an ITILv3 Expert, a regular author of IT articles and white papers, and a frequent presenter at global IT conferences and events.

Webinar - ITIL 4: The Promise vs The Reality - November 19, 2020 42

Miles Faulkner

CEO at Blended Perspectives

Highly experienced and seasoned IT Services and Project Manager, Agile Scrum Master, PMI, and ITIL certified. He is highly conversant with Atlassian products, especially Jira and Confluence. Miles has a wide experience in both infrastructure and development environments and is responsible for a range of large scale clients and initiatives to radically improve the performance and capability of IT and Business teams. He provides value-added services in best practices for Jira configuration to support software development, ITIL processes as well as project & program management.

Blended Perspectives is an Atlassian Solutions Platinum Partner with experience across various industries and organizations. For over 13 years our certified experts have been providing a full range of services and innovative, cost-effective Agile, Scrum, and Scaled Agile solutions built on Atlassian products – for I.T. and beyond. Our unique, solutions-based offering, is powered by a proprietary set of templates and patterns, tailored to each business practice, process, and complexity, enabling our clients to grow and achieve peak efficiency. We have deep technical skills in all things Atlassian and are also a certified Atlassian Training partner.

Watch our previous webinars:

ITSM and DevOps Connected – a practical guide based on best practices 21

ITSM and DevOps Connected – a practical guide based on best practices

Welcome to watch our Connecting the Enterprise webinar; why it matters in ITSM explained. Enjoy!

Webinar: Planning Apps in Jira - A Detailed Update - Oct 17, 2019 23

Webinar: Planning Apps in Jira – A Detailed Update – Oct 17, 2019

It’s been nearly a year since we first started collecting Marketplace data and we wanted to celebrate by providing a report on the state of the planning category for Jira apps. This analysis does not include the new acquisition Agile Craft (Now Align) or stand-alone planning apps.

Webinar: A Detailed Review of Automation & Scripting Apps for Jira, Confluence & BitBucket - Nov 14, 2019 25

Webinar: A Detailed Review of Automation & Scripting Apps for Jira, Confluence & BitBucket – Nov 14, 2019

There are 159,000 customers using Atlassian and this category is the fifth largest – find out what’s hot and trending. Make more informed decisions with fact-based, objective analysis from Blended Perspectives.

Enhancing an organization's productivity with ITIL 4's "Value Chain" - Dec 11, 2019 27

Enhancing an organization’s productivity with ITIL 4’s “Value Chain” – Dec 11, 2019

Join us in this engaging webinar where Troy DuMoulin (VP R&D at Pink Elephant) and Miles Faulkner (Co-CEO of Blended Perspectives) will describe the full stack of culture, practice, and automation as critical success factors for taking an integrated end-to-end approach to processes and automation.

Reporting on Reporting - A Comprehensive Analysis of Reporting Apps in the Atlassian Marketplace - January 15, 2020 29

Reporting on Reporting – A Comprehensive Analysis of Reporting Apps in the Atlassian Marketplace – January 15, 2020

Our category report on all things Reporting in Jira and Confluence. Who are the main players and fast movers? How big is this category and what are the main use cases? These are some of the key questions we address in the report.

Diagramming: A Surprisingly Hot Atlassian Marketplace Category - February 26, 2020 31

Diagramming: A Surprisingly Hot Atlassian Marketplace Category – February 26, 2020

For this increasingly popular category – (the fourth largest by total instances) we will identify the major players, market size, main use cases and savings you can make by moving all your diagrams to Confluence. Say goodbye to Visio and PowerPoint, and say hello to cost-savings and documentation that has true context.

Updated analysis on the testing market - ALERT - SmartBear acquires TM4J - a very strange transaction since they also own Zephyr - March 26, 2020 33

Updated analysis on the testing market – ALERT – SmartBear acquires TM4J – a very strange transaction since they also own Zephyr – March 26, 2020

This webinar provides a context for assessing testing apps, identifying the relevant ones for discussion, analyzing their strengths and weaknesses.

Real Time PPM (Portfolio & Project Management) - April 22, 2020 35

Real Time PPM (Portfolio & Project Management) – April 22, 2020

This webinar will cover all the essentials of what makes a world-class PPM in terms of processes and tools. By architecting Jira and Confluence with a range of additional apps we can show how real-time consolidated reporting can be achieved reducing integration costs and complexity, huge savings in PM administrative time, improving tactical team performance and a range of other benefits.

Advanced insights into Cloud migrations, beyond the playbook - May 13, 2020 37

Advanced insights into Cloud migrations, beyond the playbook – May 13, 2020

At Blended Perspectives, we regularly perform much more complex migrations: supported and unsupported apps, custom workarounds, data clean up, and of course, finally getting you to the cloud.

Webinar - Data Center Migration 2020-06-10 39

Webinar – Data Center Migration 2020-06-10

Join our webinar to learn our tips for migrating to Atlassian Data Center. Based on our extensive experience we will lay out a roadmap starting with defining the target state through to data migration and production.

Share This