[Webinar] Integrated ITSM – Beyond JSM – April 15, 2021

March 30, 2021

We will show you how in practical terms and a walk through of  how ITIL4 can be more than just a dream but in fact reality. We will also show how Service Management can be a fully “enmeshed” capability with other enterprise processes.

Jira Service Management will feature front and center along with Atlassian cloud capabilities. Another interesting dimension is that we will be introducing our cloud implementation of Refined for Jira.

Speaker

[Webinar] Integrated ITSM - Beyond JSM - April 15, 2021 33

Miles Faulkner

CEO @Blended Perspectives

Highly experienced and seasoned IT Services and Project Manager, Agile Scrum Master, PMI, and ITIL certified. He is highly conversant with Atlassian products, especially Jira and Confluence. Miles has a wide experience in both infrastructure and development environments and is responsible for a range of large scale clients and initiatives to radically improve the performance and capability of IT and Business teams. He provides value-added services in best practices for Jira configuration to support software development, ITIL processes as well as project & program management.

Blended Perspectives is an Atlassian Solutions Platinum Partner with experience across various industries and organizations. For over 13 years our certified experts have been providing a full range of services and innovative, cost-effective Agile, Scrum, and Scaled Agile solutions built on Atlassian products – for I.T. and beyond. Our unique, solutions-based offering, is powered by a proprietary set of templates and patterns, tailored to each business practice, process, and complexity, enabling our clients to grow and achieve peak efficiency. We have deep technical skills in all things Atlassian and are also a certified Atlassian Training partner.

Watch our previous webinars:

Webinar: Planning Apps in Atlassian Jira - A Detailed Update 17

Webinar: Planning Apps in Atlassian Jira – A Detailed Update

Webinar highlights: Traditional planning is making a comeback in Jira – growth in the last year is well beyond pure Agile – long live the Gantt! Simple Calendar planning and checklists are increasingly popular. The main players – SoftwarePlant, Tempo and Atlassian – own close to 50% of the market between them.

Issue Cross Referencing Apps

Issue Cross-Referencing Apps Webinar Recap

Our recent webinar was on Issue Cross-Referencing Apps. There are many reasons to link issues, and many ways to do so. Furthermore, issue-linking provides the foundational capability for many of our solution blueprints, from PPM to GRC and beyond. In this webinar recap we’ll go over all of the main points from the webinar such as the key use-cases for linking issues, third-party apps that provide this functionality, data catalogues, asset records in Jira, requests from Service Management, and the power and limitations of object graphing.

Webinar - A detailed Review of Administration Apps for Atlassian 20

Webinar – A detailed Review of Administration Apps for Atlassian

Watch our webinar to find out all about leading apps to help make the world of supporting Atlassian easier.

Webinar: A Detailed Review of Automation & Scripting Apps for Jira, Confluence & BitBucket 22

Webinar: A Detailed Review of Automation & Scripting Apps for Jira, Confluence & BitBucket

There are 159,000 customers using Atlassian and this Marketplace category is the fifth largest – find out what’s hot and trending. Make more informed decisions with fact-based, objective analysis from Blended Perspectives.

Webinar - Atlassian Product Portfolio: The Changes, The Present and The Future 24

Webinar – Atlassian Product Portfolio: The Changes, The Present and The Future

Watch our webinar for a reader’s digest of all the changes in the Atlassian world plus the major acquisitions and moves in the app marketplace. There is no doubt that Atlassian is moving to a cloud first future.

Webinar - Issue Cross Referencing Apps

[Webinar] Issue Cross-Referencing Apps – July 08, 2021

There are many reasons to link issues, and many ways to do so. To use Insight or not? Customers still often ask this question. Issue-linking provides the foundational capability for many of our solution blueprints, from PPM to GRC and beyond. We will review many of the key use-cases for linking issues and third-party apps that provide this functionality. We’ll cover data catalogues, asset records in Jira, requests from Service Management, and the power and limitations of object graphing.

BlueCat

Webinar: When you can’t see the forest for the trees – BlueCat’s evolving journey with Jira

As a development team scales up, Jira’s default ticket hierarchy (epic/story/sub-task) can lead to a project visibility problem: You can’t see the forest for the trees. Watch this webinar to learn how BlueCat visualizes their work, and tames scale and complexity.

ITSM and DevOps Connected – a practical guide based on best practices. 28

ITSM and DevOps Connected – a practical guide based on best practices.

Welcome to watch our Connecting the Enterprise webinar; why it matters in ITSM explained. Enjoy!

Planning Webinar recording

[Webinar] Planning planning planning! – June 10, 2021

It’s been a while since we covered planning but it was one of our most successful webinars. So we’re gonna give you an update. There been a lot of developments in the category. The most notable being Jira Work Management. We will be doing a comprehensive review of JWM and it’s role vs. 3rd party planning apps. We have some interesting conclusions which suggest a powerful combination of both JWM and heavy-weight planning apps is the best strategy. We will also cover the latest developments in Jira Align.

Enhancing an organization's productivity with ITIL 4's "Value Chain" 31

Enhancing an organization’s productivity with ITIL 4’s “Value Chain”

Watch this engaging webinar where Troy DuMoulin (VP R&D at Pink Elephant) and Miles Faulkner (Co-CEO of Blended Perspectives) will describe the full stack of culture, practice, and automation as critical success factors for taking an integrated end-to-end approach to processes and automation.

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