[Webinar] Integrated ITSM – Beyond JSM – April 15, 2021

March 30, 2021

We will show you how in practical terms and a walk through of  how ITIL4 can be more than just a dream but in fact reality. We will also show how Service Management can be a fully “enmeshed” capability with other enterprise processes.

Jira Service Management will feature front and center along with Atlassian cloud capabilities. Another interesting dimension is that we will be introducing our cloud implementation of Refined for Jira.

Speaker

Miles Faulkner

CEO @Blended Perspectives

Highly experienced and seasoned IT Services and Project Manager, Agile Scrum Master, PMI, and ITIL certified. He is highly conversant with Atlassian products, especially Jira and Confluence. Miles has a wide experience in both infrastructure and development environments and is responsible for a range of large scale clients and initiatives to radically improve the performance and capability of IT and Business teams. He provides value-added services in best practices for Jira configuration to support software development, ITIL processes as well as project & program management.

Blended Perspectives is an Atlassian Solutions Platinum Partner with experience across various industries and organizations. For over 13 years our certified experts have been providing a full range of services and innovative, cost-effective Agile, Scrum, and Scaled Agile solutions built on Atlassian products – for I.T. and beyond. Our unique, solutions-based offering, is powered by a proprietary set of templates and patterns, tailored to each business practice, process, and complexity, enabling our clients to grow and achieve peak efficiency. We have deep technical skills in all things Atlassian and are also a certified Atlassian Training partner.

Watch our previous webinars:

confluence

Webinar – Atlassian Apps Category Report – Confluence – April 1, 2021

Watch this webinar on Confluence as a collaboration and documentation platform. What are the most popular apps? What are the fastest growing apps? What are some of the most important use cases? Understanding these questions will help you understand whether you’re getting the most out of your Confluence platform.

Webinar: Agile ITSM Advanced Asset Management

With Atlassian’s acquisition of Mindville’s Insight, Atlassian is sending a signal that it is intent on becoming the leader in the ITSM and ESM space. This webinar covers how the Insight Asset Management solution works with Jira Service Desk, the future product plans Atlassian has for Insight, how Agile ITSM is changing enterprise performance velocity and the competitive landscape.

Issue Cross Referencing Apps

Issue Cross-Referencing Apps Webinar Recap

Our recent webinar was on Issue Cross-Referencing Apps. There are many reasons to link issues, and many ways to do so. Furthermore, issue-linking provides the foundational capability for many of our solution blueprints, from PPM to GRC and beyond. In this webinar recap we’ll go over all of the main points from the webinar such as the key use-cases for linking issues, third-party apps that provide this functionality, data catalogues, asset records in Jira, requests from Service Management, and the power and limitations of object graphing.

[Webinar] Time is Money – Why Time Management still matters for all teams

Who are the movers and shakers, a special segment on Appfire, and the implications for customers and vendors? This webinar will cover all major categories of the marketplace including category leaders, analysis of free vs. paid, the most interesting use cases. We will be highlighting fast-moving categories and apps which will help organizations understand better how best to leverage their Atlassian investment.

Diagramming: A Surprisingly Hot Atlassian Marketplace Category

Watch this webinar about the increasingly popular Atlasssin Marketplace category – Diagramming – (the fourth largest by total instances) we will identify the major players, market size, main use cases and savings you can make by moving all your diagrams to Confluence.

Webinar: Real-Time Portfolio & Project Management at Rogers – Client Case Study

This webinar is a case study of how Rogers moved from a fragmented approach for Project and Portfolio Management to a consolidated platform using Confluence, Jira and Jira Service Management along with the main planning engine: BigPicture by SoftwarePlant; other apps include Comalatech’s Document Management, Insight, Eazy BI and more.

Enhancing an organization’s productivity with ITIL 4’s “Value Chain”

Watch this engaging webinar where Troy DuMoulin (VP R&D at Pink Elephant) and Miles Faulkner (Co-CEO of Blended Perspectives) will describe the full stack of culture, practice, and automation as critical success factors for taking an integrated end-to-end approach to processes and automation.

Webinar – Cost Management in Jira Cloud – How to gain visibility into project costs, revenue, and overall health in Jira

Watch an webinar where we discuss discuss the Tempo Team how to use Tempo’s new financial tracking solution – Cost Tracker for Tempo Timesheets in Jira Cloud for fluid cost tracking.

Planning Webinar recording

[Webinar] Planning planning planning! – June 10, 2021

It’s been a while since we covered planning but it was one of our most successful webinars. So we’re gonna give you an update. There been a lot of developments in the category. The most notable being Jira Work Management. We will be doing a comprehensive review of JWM and it’s role vs. 3rd party planning apps. We have some interesting conclusions which suggest a powerful combination of both JWM and heavy-weight planning apps is the best strategy. We will also cover the latest developments in Jira Align.

Webinar – ITIL 4: The Promise vs The Reality

Watch this news breaking webinar Miles Faulkner and George Spalding discuss the evolution of ITIL 4 and Atlassian’s Jira Service Management. It’s been nearly a year now since we had Troy DuMoulin with us to discuss velocity across the enterprise and we wanted to revisit ITIL 4’s progress to date.