A conversation with Paul Buffington, Principal Solutions Engineer Atlassian Jira Service Desk, Miles Faulkner, Co-CEO, Blended Perspectives, and Mindville‘s Insight team.
With Atlassian’s acquisition of Mindville’s Insight, Atlassian is sending a signal that it is intent on becoming the leader in the ITSM and ESM space. This webinar will cover how the Insight Asset Management solution works with Jira Service Desk, the future product plans Atlassian has for Insight, how Agile ITSM is changing enterprise performance velocity and the competitive landscape.
Principal Solutions Engineer for ITSM @Atlassian
As a member of the Atlassian Enterprise team, Paul is responsible for helping customers redefine the shape of modern ITSM. His passion for all things IT is driven by 15+ years of consulting in the industry. His expertise spans Atlassian products but also goes beyond the technology to helping teams improve the way they work. Paul enjoys spending time with family and their three golden retrievers on the Oregon coast. Hiking and photography are a perfect weekend for him.
Channel Manager at Mindville
Sandra has been managing Mindville’s partners around the globe, as well as promoting Insight to customers at various events, for the past two years. With over 10 years experience in the Atlassian Ecosystem, Sandra holds a Jira administration and Jira Agile Software Development certifications and has worked with numerous customers throughout the years on implementing Atlassian solutions.
Co-CEO at Blended Perspectives
Highly experienced and seasoned IT Services and Project Manager, Agile Scrum Master, PMI, and ITIL certified. He is highly conversant with Atlassian products, especially Jira and Confluence. Miles has a wide experience in both infrastructure and development environments and is responsible for a range of large scale clients and initiatives to radically improve the performance and capability of IT and Business teams. He provides value-added services in best practices for Jira configuration to support software development, ITIL processes as well as project & program management.
Blended Perspectives is an Atlassian Solutions Platinum Partner with experience across various industries and organizations. For over 13 years our certified experts have been providing a full range of services and innovative, cost-effective Agile, Scrum, and Scaled Agile solutions built on Atlassian products – for I.T. and beyond. Our unique, solutions-based offering, is powered by a proprietary set of templates and patterns, tailored to each business practice, process, and complexity, enabling our clients to grow and achieve peak efficiency. We have deep technical skills in all things Atlassian and are also a certified Atlassian Training partner.
Watch our previous webinars:
It’s been nearly a year since we first started collecting Marketplace data and we wanted to celebrate by providing a report on the state of the planning category for Jira apps. This analysis does not include the new acquisition Agile Craft (Now Align) or stand-alone planning apps.
Webinar: A Detailed Review of Automation & Scripting Apps for Jira, Confluence & BitBucket – Nov 14, 2019
There are 159,000 customers using Atlassian and this category is the fifth largest – find out what’s hot and trending. Make more informed decisions with fact-based, objective analysis from Blended Perspectives.
Join us in this engaging webinar where Troy DuMoulin (VP R&D at Pink Elephant) and Miles Faulkner (Co-CEO of Blended Perspectives) will describe the full stack of culture, practice, and automation as critical success factors for taking an integrated end-to-end approach to processes and automation.
Reporting on Reporting – A Comprehensive Analysis of Reporting Apps in the Atlassian Marketplace – January 15, 2020
Our category report on all things Reporting in Jira and Confluence. Who are the main players and fast movers? How big is this category and what are the main use cases? These are some of the key questions we address in the report.
For this increasingly popular category – (the fourth largest by total instances) we will identify the major players, market size, main use cases and savings you can make by moving all your diagrams to Confluence. Say goodbye to Visio and PowerPoint, and say hello to cost-savings and documentation that has true context.
Updated analysis on the testing market – ALERT – SmartBear acquires TM4J – a very strange transaction since they also own Zephyr – March 26, 2020
This webinar provides a context for assessing testing apps, identifying the relevant ones for discussion, analyzing their strengths and weaknesses.
This webinar will cover all the essentials of what makes a world-class PPM in terms of processes and tools. By architecting Jira and Confluence with a range of additional apps we can show how real-time consolidated reporting can be achieved reducing integration costs and complexity, huge savings in PM administrative time, improving tactical team performance and a range of other benefits.
At Blended Perspectives, we regularly perform much more complex migrations: supported and unsupported apps, custom workarounds, data clean up, and of course, finally getting you to the cloud.
Join our webinar to learn our tips for migrating to Atlassian Data Center. Based on our extensive experience we will lay out a roadmap starting with defining the target state through to data migration and production.