We just came across this Gartner report which is called Peer Insights. If you believe in good research and you believe in good user reviews – the battle between Service Now and JSD (Jira Service Desk) is all but over.
The answer isn’t to find a way to integrate a Salesforce or a Smartspring with our planning – it’s simply to do CRM in Jira! Jira has all the tools and add-ons needed to connect the organization rather than disconnect it.
Forrester has finally acknowledged that Atlassian is a strong player in the Enterprise Service Management space, Gartner no doubt will be soon to follow.
Blended Perspectives is now an authorized Atlassian Training Partner! We can offer you official Atlassian training courses with authorized instructors in a personal classroom format.
This is just a quick overview of how the Atlassian tool chain architecture hang together to support a project lifecycle.