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With the advent of ITIL 4 more than ever, IT Support teams and Development teams are coming together to create value. This is being further propelled by research on the state of development from Atlassian who interviewed 2182 developers. 59% of teams operate “You Build It You Run It” models and its the big trend in development. We will further discuss these trends, as well as the challenge it poses for siloed enterprise processes and tools. George and I will recap integration use cases between IT support and ITIL processes and development teams further identifying winning strategies for creating value in organizations.
Blended Perspectives
In Apps Run The World’s previous report ServiceNow and Atlassian combined for a market share of around 50%. Since then they have expanded this dominance and together now account for 58% of the ITSM market.
Jira Service Management (JSM), Atlassian’s ITSM offering, has impressed most over this period and has boosted its market share significantly. 18.5% of all ITSM revenue now comes through JSM.
Atlassian Solutions, Blended Perspectives News, Blended Perspectives Webinars, ITSM, Webinar
With Atlassian’s acquisition of Mindville’s Insight, Atlassian is sending a signal that it is intent on becoming the leader in the ITSM and ESM space. This webinar covers how the Insight Asset Management solution works with Jira Service Desk, the future product plans Atlassian has for Insight, how Agile ITSM is changing enterprise performance velocity and the competitive landscape.
Blended Perspectives Webinars, ITSM, Webinar
Welcome to watch our Connecting the Enterprise webinar; why it matters in ITSM explained. Enjoy!
Blended Perspectives, Events
Get your free ticket to itSMF – GTA – Connecting the Disconnected Enterprise
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