Across any enterprise each department has a need to manage processes. Traditionally processes can be fairly rigid and difficult to change but with a flexible tool kit that allows for workflow configuration – the Atlassian stack; process management can be very agile. In a way all solutions involve processes so this is really a general “utility” solution offering.
If you have process/solution requirements that are unique but you are looking for a fast, low cost support – we can rapidly configure and deploy a solution for almost any discipline.
Our lightweight BPM solution operates around the following approach:
However, we take the approach one step further in that we build and optimize processes using Agile techniques where solutions
Our consultants will work with you to document current state processes and flows
By implementing rapid & real processes we can examine performance parameters real time using BI intelligence tools that capture actual metrics and then we can separately analysis the data for throughput, resource modelling, capacity and other
Since this is the essence of our solution strategy we can tie process steps together
We see this as a continuous
This solution offers:
- A user-friendly tool for submitting and checking requests and queries ensuring requests
are entered inthe appropriatequeue
- A self-serve knowledge base which works to deflect many incoming queries
- Traceability from
requestmade to resolution provided.
- Real time reporting including performance against SLAs and other metrics
- Workflows to guide
the process ofaddressing the requests and queries
- Automation of repetitive tasks
- A central location to communicate downtime, incidents, scheduled maintenance or any other situation that might be impact
- Enhanced collaboration features let you rally the right experts to resolve incidents faster
- A full document management repository with Confluence
The solution includes the following products and add ons:
- Jira Service Desk
–allow users to request services, place request in the correct queue with the appropriatepriority driven by SLAs, and customizable workflows.
–publish documentation/policies/guidelines/procedures; self serve access.
- Comala Workflows
–add simple or complex reviews, tasks and approvals processes to Confluence. eazyBI –augment standard Jira reporting with ability to create pivot table reports or explore different chart options and use predefinedor custom calculation formulas.