Service Management Strategies in the New Virtual World – itSMF Canada; November 30 – December 1, 2020

November 13, 2020

itSMF Canada Virtual Professional Development Days will host a virtual event where Blended Perspectives will have a presentation on ITIL 4 so far: The Promise vs The Reality

Miles Faulkner, CEO at Blended Perspectives will be discussing the evolution of ITIL 4 to date – this will include our view of the framework, its implications, challenges as well as adoption so far. ITIL 4 speaks to the explicit need to integrate across a range of processes from ITSM to Agile and DevOps. Best of breed within these silos isn’t as important as a connected enterprise approach and solution. We’ll also discuss practical “hacks” to enable these linkages as well including the all new Jira Service Management offering from Atlassian.


Monday & Tuesday, November 30 – December 1, 2020 (EST)

Agenda – Session Tracks

Track 1: Digital Transformation
Track 2: Service Management Strategies
Track 3: Challenges of Managing Change
Track 4: Innovative Options


Keynote Speakers:
Alex Benay – KPMG in Canada
Michael Rosemann – Queensland University of Technology

Plenary Speaker:
Tom Yeatts – ServiceNow

Session and Workshop Speakers:
Claire Agutter – Scopism and ITSM Zone
Jeff Braybrook – Shared Services Canada
Roger Burlton – Process Renewal Group
David Cannon – nfiniti3
Nicole Conboy – Nicole Conboy and Associates
Miles Faulkner – Blended Perspectives
Jayne Groll – Dev/Ops Institute
Roman Jouravlev – Axelos
Sarah Lyons – Privacy Analytics
Yash Parikh – TOPdesk
Lisa Schwartz – ITSM Academy
Paul Vos – Independent
Rod Ward -Marval North-America
Paul Wilkinson – GamingWorks
Steve Woodward – Cloud Perspectives
Victor Zhu – Nova Scotia Power

 This year, itSMF is moving its successful in-person Professional Development and Educational Workshop Days event to a virtual platform.  The virtual event allows for a broader and wider outreach to thought leaders, industry experts and professionals interested in Service Management.  A comprehensive selection of Service Management topics organized across four exciting event tracks and a series of workshops are designed to help you focus on the challenges that are most important to you.

Enjoy a flexible two-day event experience all without leaving home.  Expand your knowledge and network 100% virtually from your desk.

Miles Faulkner

CEO at Blended Perspectives

Highly experienced and seasoned IT Services and Project Manager, Agile Scrum Master, PMI, and ITIL certified. He is highly conversant with Atlassian products, especially Jira and Confluence. Miles has a wide experience in both infrastructure and development environments and is responsible for a range of large scale clients and initiatives to radically improve the performance and capability of IT and Business teams. He provides value-added services in best practices for Jira configuration to support software development, ITIL processes as well as project & program management.