Rethink your service desk for a fraction of the price.

January 18, 2021

Discover the ServiceNow alternative built on Jira Service Management

Jira Service Management brings together dev, IT operations, and business teams to respond to business changes and deliver outstanding service experiences fast with the best ITSM practices, like request, incident, problem, change, and configuration management.

Forrester calculates a 246% ROI of Atlassian for ITSM

In a world of high customer expectations and demand for always-on services, IT teams need a modern ITSM solution to deliver end-to-end services faster-and with agility. But deciding which ITSM solution meets IT needs for flexibility and collaboration while delivering the highest ROI can be difficult.
Take a look at this report from Forrester Consulting that calculates the overall ROI of Jira Service Management. Customers saw these results:

  • 246% return on investment (ROI)
  • Improved service agent productivity by 61%
  • Saved $800K by retiring legacy ITSM tools


Choose Jira Service Management for all the features your team needs to deliver excellent service, at a fraction of the cost, compared to ServiceNow.

Feature comparison:
Jira Service Management vs. ServiceNow

High return on investment

Don’t overpay for features you don’t use. Jira Service Management offers competitive pricing for all the modern ITIL-practices you need, without the bloat.

Fast time to value with intuitive setup and implementation

Based on the G2Crowd Service Desk Implementation Index Report, Jira Service Management takes an average of 1.2 months to go live compared to ServiceNow, which takes an average of 4.5 months. Teams can quickly spin up their own service desks, without the need for expensive consultants.

Connect Dev & IT on a unified platform

Jira Service Management is the only ITSM solution that breaks down silos by putting development and operations on the Jira platform to speed requests through to build and delivery.

Empower diverse teams with a flexible solution

Instead of the one-size-fits-all approach of traditional ITSM tools, Jira Service Management empowers any team – from dev to IT to HR – with adaptable processes to fit the way they work.

Transparent pricing model and renewals

Avoid the hassle of difficult negotiations and renewals. Jira Service Management offers a transparent pricing model, so you always know what to expect.

A modern work management platform

Jira Service Management is built on Jira, the leading platform for tracking work across the enterprise at scale. Customers manage upwards of 5 million records of work in Jira. With visibility into work across development, IT operations, and business teams, make faster decisions with the right context at every step.

Thinking of leaving ServiceNow?

DHI Group, Inc. is a digital media company that maintains and runs multiple job boards including their flagship board made the switch.

Rethink your service desk, now.

All the features your team needs to deliver great service, at a fraction of the cost, compared to ServiceNow. Choose Jira Service Management today.

Let’s talk about it!