SLA PowerBox – On Time Service Delivery
SLA PowerBox - On Time Service Delivery
Manage Complex and Multiple SLAs
Create Metrics, decide when they start, pause, resume, finish, and are cancelled. Set Goals to define deadlines for issues selected via JQL functions. Define working days and hours.
Monitor SLA Delivery
Monitor deadlines, and time limits thanks to SLA PowerBox icons which are all colours and symbols. Watch KPIs on dedicated trackers assigned to each issue.
SLA Reports and Analytics
Reporting features provide Service Level Managers with detailed SLA stats. SLA Analytics allow to create customized issue-level stats. SLA History monitors activity on an issue.