24/7 Global support from Senior Support Engineers and Enterprise Managers. Improved customer experience, system availability, and system performance for Enterprise customers.
Account Wide Coverage
Support for all the Atlassian applications across your entire organizations through designated contacts.
Development Team Priority
With Premier Support, you are a priority of the Atlassian Development Teams for any hot fixes or change requests.
Dedicated Senior Engineers
Warm global hand-offs from engineer to engineer so that work can continue 24/7 until your request is resolved.
A quicker response time and weekend coverage for all Level 1 tickets, ensures that your questions are answered in record time!
Post Incident Reports
After an incident occurs, a formal report is generated showing the details of the incident as well as recommended steps to ensure it doesn’t happen again.
The Atlassian team take the time to personally learn about the framework and environment of your business and tailor their approach accordingly.
Do you want your company to receive enterprise-grade support for those teams that are using general applications more than the average user? Atlassian’s Premier Support program can provide you with just that.
Premier Support can be effective across the full suite of Server, Cloud and Data Center environments. With the provision that when you raise a request, the Premier Support team already know the answers to the questions you would ask for (about your licenses, environment, etc.). It also grants you the capability to talk to a senior support engineer when you wanted to talk.