Jira Service Management
Built on Atlassian’s Jira, the market leader in helping teams get work done, Jira Service Management delivers an effortless service experience, adapts to your needs, and promises set up time and pricing at a fraction of competitors. Redefine what ITSM means to your business with Jira Service Management.
Request Management
Jira Service Management helps you manage work across teams with one platform so your employees and customers quickly get the help they need.
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Incident Management
Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.
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Problem Management
Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.
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Change Management
Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.
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Asset Management
Store assets in Insight to manage inventory efficiently, track ownership and lifecycles, and reduce costs.
Configuration Management
Gain visibility into the infrastructure that supports critical applications and services. Use Insight to understand service dependencies so you can minimize risk.
Knowledge Management
Leverage Confluence for an open approach to knowledge management. Foster team collaboration across ITSM practices.
Watch our ITSM related webinars and download the guides below:
Rethink your service desk for a fraction of the price.
Jira Service Management brings together dev, IT operations, and business teams to respond to business changes and deliver outstanding service desk experiences fast with the best ITSM practices, like request, incident, problem, change, and configuration management.
Webinar – ITIL 4: The Promise vs The Reality
Watch this news breaking webinar Miles Faulkner and George Spalding discuss the evolution of ITIL 4 and Atlassian’s Jira Service Management. It’s been nearly a year now since we had Troy DuMoulin with us to discuss velocity across the enterprise and we wanted to revisit ITIL 4’s progress to date.
The Writing’s on the Wall for Server
As partners, we too, had guessed this was coming… Atlassian is determined to lead with their cloud offering and for those who need specific data residency or functional requirements the data center product set. Server has just three or so more years, which actually is still a very decent runway.
Webinar: Agile ITSM Advanced Asset Management
With Atlassian’s acquisition of Mindville’s Insight, Atlassian is sending a signal that it is intent on becoming the leader in the ITSM and ESM space. This webinar covers how the Insight Asset Management solution works with Jira Service Desk, the future product plans Atlassian has for Insight, how Agile ITSM is changing enterprise performance velocity and the competitive landscape.
Is the ITSM Market Quickly Becoming a Two-Horse Race?
Jira Service Management (formerly Service Desk) and ServiceNow combined account for over 50% of the $4.1B ITSM market, with 10+ other companies competing for the other half. So, with that in mind, we think the appropriate question to ask is: is ITSM becoming a two-horse race? We certainly think so.
Forrester’s 2019 Wave Shows Strength of Atlassian Jira Service Management (formerly Service Desk)
Forrester has released their 2019 “Wave” graph for enterprise software management tools showing that as well as having a sizable market-share, Atlassian Jira Service Management (formerly Service Desk) leads the pack in strategic vision.
Has the Magic Quadrant Lost Its Magic?
ITIL v4 has shifted its thinking to incorporate the whole value chain, it’s now all about flow. So you may be wondering, how relevant will traditional magic quadrants be moving forward?
Enhancing an organization’s productivity with ITIL 4’s “Value Chain”
Watch this engaging webinar where Troy DuMoulin (VP R&D at Pink Elephant) and Miles Faulkner (Co-CEO of Blended Perspectives) will describe the full stack of culture, practice, and automation as critical success factors for taking an integrated end-to-end approach to processes and automation.
ESM State of the Market and the Case for “Nimble” Service Desk Technology
This paper discusses the rise of “Enterprise Service Management”, why it matters and why it’s important for enterprises to ensure they ride this productivity wave.
Opsgenie and Modern Incident Management positioning at the Atlassian Summit 2019
An excellent review of Opsgenie features was provided to show case how OpsGenie empowers DevOps Teams to plan for service disruptions and stay in control during incidents.
ITSM and DevOps Connected – a practical guide based on best practices.
Welcome to watch our Connecting the Enterprise webinar; why it matters in ITSM explained. Enjoy!
Success Stories
Success Stories
Halogenics – Based in Melbourne, Australia, Halogenics works closely with many of the country’s top medical research institutions, developing, implementing, and supporting technology systems to facilitate better research. Andy Fleming, founder and lead developer, is passionate about the effect his company is having on the study and possible cure of major diseases such as cancer and diabetes. Read More
VisaPrint – Vistaprint is a one-stop-shop for customized promotional material for small businesses. Its products include everything from custom business cards, to t-shirts, to personalized phone cases. Read More