Jira Service Management

Built on Atlassian’s Jira, the market leader in helping teams get work done, Jira Service Management delivers an effortless service experience, adapts to your needs, and promises set up time and pricing at a fraction of competitors. Redefine what ITSM means to your business with Jira Service Management.

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Request Management

Jira Service Management helps you manage work across teams with one platform so your employees and customers quickly get the help they need.

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Incident Management

Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.

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Problem Management

Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.

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Change Management

Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.

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Asset Management

Store assets in Insight to manage inventory efficiently, track ownership and lifecycles, and reduce costs.

Configuration Management

Gain visibility into the infrastructure that supports critical applications and services. Use Insight to understand service dependencies so you can minimize risk.

Knowledge Management

Leverage Confluence for an open approach to knowledge management. Foster team collaboration across ITSM practices.

Watch our ITSM related webinars and download the guides below:

Rethink your service desk for a fraction of the price.

Rethink your service desk for a fraction of the price.

Jira Service Management brings together dev, IT operations, and business teams to respond to business changes and deliver outstanding service desk experiences fast with the best ITSM practices, like request, incident, problem, change, and configuration management.

Webinar – ITIL 4: The Promise vs The Reality

Webinar – ITIL 4: The Promise vs The Reality

Watch this news breaking webinar Miles Faulkner and George Spalding discuss the evolution of ITIL 4 and Atlassian’s Jira Service Management. It’s been nearly a year now since we had Troy DuMoulin with us to discuss velocity across the enterprise and we wanted to revisit ITIL 4’s progress to date.

The Writing’s on the Wall for Server

The Writing’s on the Wall for Server

As partners, we too, had guessed this was coming… Atlassian is determined to lead with their cloud offering and for those who need specific data residency or functional requirements the data center product set. Server has just three or so more years, which actually is still a very decent runway.

Webinar: Agile ITSM Advanced Asset Management

Webinar: Agile ITSM Advanced Asset Management

With Atlassian’s acquisition of Mindville’s Insight, Atlassian is sending a signal that it is intent on becoming the leader in the ITSM and ESM space. This webinar covers how the Insight Asset Management solution works with Jira Service Desk, the future product plans Atlassian has for Insight, how Agile ITSM is changing enterprise performance velocity and the competitive landscape.

Is the ITSM Market Quickly Becoming a Two-Horse Race?

Is the ITSM Market Quickly Becoming a Two-Horse Race?

Jira Service Management (formerly Service Desk) and ServiceNow combined account for over 50% of the $4.1B ITSM market, with 10+ other companies competing for the other half. So, with that in mind, we think the appropriate question to ask is: is ITSM becoming a two-horse race? We certainly think so.

Has the Magic Quadrant Lost Its Magic?

Has the Magic Quadrant Lost Its Magic?

ITIL v4 has shifted its thinking to incorporate the whole value chain, it’s now all about flow. So you may be wondering, how relevant will traditional magic quadrants be moving forward?

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Success Stories

Success Stories

Halogenics – Based in Melbourne, Australia, Halogenics works closely with many of the country’s top medical research institutions, developing, implementing, and supporting technology systems to facilitate better research. Andy Fleming, founder and lead developer, is passionate about the effect his company is having on the study and possible cure of major diseases such as cancer and diabetes. Read More

VisaPrint – Vistaprint is a one-stop-shop for customized promotional material for small businesses. Its products include everything from custom business cards, to t-shirts, to personalized phone cases. Read More

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