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Atlassian Jira Service Desk

Built on Atlassian’s Jira, the market leader in helping teams get work done, Jira Service Desk delivers an effortless service experience, adapts to your needs, and promises set up time and pricing at a fraction of competitors. Redefine what IT means to your business with Jira Service Desk.

Request Management

Jira Service Desk helps your IT team provide a world-class service experience and ensures employees can find the information they need to get help quickly.

  • Self-service portal
  • Knowledge base
  • Service Level Agreements (SLAs)
  • Agent queues
  • CSAT reporting

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Incident Management

Quickly respond to, resolve, and continuously learn from incidents while keeping all your stakeholders in the loop.

  • Automation
  • Incident alerts
  • Incident communication
  • 200+ integrations
  • Post-incident reviews

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Problem Management

Keep the impact of incidents to a minimum, record information about problems and workarounds, and help agents get to the root cause

  • Root cause analysis
  • Link to dev backlog
  • Reporting

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Simple self-service

Quickly deploy a service request catalog with a consumer grade experience users love. The Jira Service Desk request portal offers immediate value to the business from day one.

Powerful SLAs

Up and running with out-of-the-box service level agreements or create your own. Empowers the IT support team with proactive insights to stay ahead of issues.

Integrated knowledge management

Provide access to valuable knowledge with the Jira Service Desk integration with Confluence. Users see related KB entries from the request portal which Free up agents from answering the same question over and over.

Watch our ITSM related webinars and download the guides below:

Success Stories

Success Stories

Halogenics – Based in Melbourne, Australia, Halogenics works closely with many of the country’s top medical research institutions, developing, implementing, and supporting technology systems to facilitate better research. Andy Fleming, founder and lead developer, is passionate about the effect his company is having on the study and possible cure of major diseases such as cancer and diabetes. Read More

VisaPrint – Vistaprint is a one-stop-shop for customized promotional material for small businesses. Its products include everything from custom business cards, to t-shirts, to personalized phone cases. Read More

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Agile, SDLC, Program Management, ITIL/Service Desk Support / Jira,  Confluence, Atlassian Toolset, Bitbucket, Atlassian Dev Ops. Solutions include PPM, Compliance and Risk Management, HR, CRM and general business process support.

 

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