Microsoft 365 for Jira: MARS App of the Month (October 2021)

October 15, 2021
whiteboards for jira

MARS App Profile:

App: Microsoft 365 for Jira – Outlook Email, Teams, Meetings

Vendor: yasoon

Primary Category: Integration/Microsoft

Active Instances: 3179

Instances Monthly Growth: 3%

Instances 2021 Growth: 9%

Competitor: Advanced Microsoft Teams Connector (Move Work Forward)

MARS

One of our unique offerings at Blended Perspectives is our Marketplace Analytic Research Service (MARS) database of Atlassian Marketplace 3rd party apps. 

While many Atlassian Partners make their own apps, we believed that we could bring greater value to our customers and the Atlassian Community as a whole by creating a quantitative and objective database covering every facet of the Atlassian Marketplace. 

MARS contains a vast array of data from instances, reviews, and pricing, to platform, app growth, and version releases. This is all tied together at the top level through our meaningful app categorization in which, for every app over 500 instances, we carefully assigned our own categories based on the primary functionality of each app, rather than using Marketplace app categorizations which are somewhat meaningless due to vendor self-selection. This means that MARS can give us a completely unique perspective into which apps are really excelling and driving forwards in the Marketplace. 

This month our MARS App of the Month is Microsoft 365 for Jira by yasoon. 

Microsoft 365 for Jira

Microsoft 365 for Jira is the number one Atlassian Marketplace add-on for integrating with Microsoft tools. Microsoft 365’s main selling point is that it allows for deep two-way integration with Outlook, Teams, & To Do therefore giving teams operating on different tools the means with which to communicate transparently while staying on the platform they are most comfortable with. 

With Microsoft Teams, in particular, taking off following the pandemic, we’re very fortunate in the Atlassian ecosystem that yasoon has developed this incredibly powerful app that enables users of both Jira and Microsoft Teams to optimize their efficiency. 

Microsoft 365 is therefore great for remote working. Transparent and clear communication is an absolute must as organizations shift to remote/hybrid work environments and therefore it’s no wonder that Microsoft 365 for Jira has seen very impressive growth this year. Microsoft 365 for Jira was the fastest growing iIntegration app on the entire Marketplace over last month while its YTD growth of 9% puts it as one of the fastest-growing integrations a great feat considering that this is the largest and fastest-growing Marketplace category. 

Features

Microsoft 365 for Jira essentially combines the functionality of yasoon’s other Microsoft integrations: Microsoft To Do for Jira, Outlook Email for Jira, Outlook Meetings for Jira, and Microsoft Teams for Jira. 

It is therefore a very feature-heavy app that will cover all of your Microsoft/Jira needs: 

Jira

From Jira, you can see issue-related emails and send & answer emails

Microsoft 365 for Jira: MARS App of the Month (October 2021) 2

 

From Jira, you can start a chat or channel conversation and see all discussions in the issue

Microsoft 365 for Jira: MARS App of the Month (October 2021) 4

From Jira, you can see meeting availability and schedule an Outlook or Teams meeting

Microsoft 365 for Jira: MARS App of the Month (October 2021) 6

From Jira, you can sync issues and add tasks to your personal to do list

Microsoft 365 for Jira: MARS App of the Month (October 2021) 8

Teams

From Teams, you can search, share, & discuss Jira issues, create a new Jira issue based on channel conversation, create support tickets (JSM only), and join issue-related conversations without needing a Jira user 

Microsoft 365 for Jira: MARS App of the Month (October 2021) 10

Outlook

Jira: From Outlook you can create new Jira issues from emails and see related issues to emails

Microsoft 365 for Jira: MARS App of the Month (October 2021) 12

Use Cases

Microsoft 365 makes the most of these features with two main use cases: 

IT Project Management

Microsoft 365 for Jira is great for ensuring there is visibility in IT Project Management and that within teams and between teams, everyone is on the same page. For instance:

Say a project manager receives a feature request from management in Outlook. Straight away the PM can bring the email into the relevant Jira board by selecting the project and creating the issue straight from Outlook

Once this new issue is added to the relevant project and it is seen by a member of the team, they may realize that a non-technical team is required. Straight from the Jira issue they can then send a message to an individual or channel (say marketing or design) who may not even have Jira. Any responses to the message from Teams can be seen on the Jira issue.

Furthermore, say you want to organize a meeting about the feature request – straight from the Jira issue you can use Outlook calendar to create a Teams meeting that works for all parties involved. While in the meeting any Teams comments can be make transferred into sub-issues directly.

Most impressively, all of this info: subtasks, meetings that have taken place, and Teams conversations, can be seen from the initial Jira issue which itself can be seen from the initial email.

IT Service Management

Microsoft 365 for Jira can also help accelerate IT support by ensuring linked communication and visibility which help agents resolve tickets efficiently: 

Users who tend to work more in Teams can easily create support tickets in an environment they are more comfortable within a similar-looking portal to what they would see in JSM. 

When the requests come through to support, they can directly respond through Teams chat and can even share the issue to their ITSM Teams channel to involve other agents if needed. 

Furthermore, if you think you’d be able to resolve the issue more quickly face to face agents can schedule Teams meetings from the Jira issue. With just one click Outlook calendar will show when you are both available. 

If agents receive a support request in Outlook, they can also easily raise the ticket in Outlook (no more copy and pasting) with many issue fields already prefilled. Past email conversations are displayed on the issue and new emails will be automatically added. 

Summary

We’re delighted that Microsoft 365 for Jira is our App of the Month for October! This is a great app and we’re very pleased to see it gaining some serious traction in the Marketplace. If you want to see Microsoft 365 in action, then click here

If you would like to learn more about MARS and how it can benefit you then click here or email us at hello@blendedperspectives.com. 

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