So what is Jira Service Desk?
Jira Service Desk is a well thought out application that builds on the experience of customers who use Jira for this purpose. It is a simple new interface that can be provided direct to customers/users for issue capture. Service teams can allocate SLAs to items and then track and prioritise based on the “clock ticking” against these SLAs. We think this is a great first step for clients wanting to adopt Jira for wider use. In addition, it can plug directly into other ITIL style issue types. There are very cool visual status dashboards for teams to quickly see and reprioritize tickets. At Blended Perspectives, we find the visual dashboards much more effective than Jira’s previous efforts.
Another key feature is the integration of Confluence into the application as a knowledge base. This is so that users can see if their issues already have solutions. As we know, Atlassian holds integration close to its heart. This interconnected nature between Confluence and Jira Service Desk will undoubtedly add value to many organizations. This new offering also has excellent out-of-the-box reporting, a feature that many small organizations will find very useful.
If you’d like to find out how Blended Perspectives can help your organization adopt Jira Service Desk, contact us today.
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Blended Perspectives is Canada’s largest Atlassian Solution Partner providing Consulting, Managed Hosting, Installation, Data Migration, Performance Tuning and Certified Atlassian training. We have deep expertise in all Atlassian products with certified experts covering the full lifecycle for SDLC, Service Desk and broader business application support.
Founded in 2007 after years of experience serving clients in Canada, Europe, USA and Australia; Blended Perspectives’ mission is to enable Corporations to unleash the power of their teams and to leverage the true potential of their business via enhanced tools and processes.