ITIL Certification for Service Desk!

June 21, 2016

Congratulations on Atlassian’s Service Desk “Pink Verify” ITIL Certification!

Pink Elephant, one of the premier ITIL certification organizations, has certified Jira Service Desk for four ITIL processes;

  • Request Fulfillment
  • Change Management
  • Problem Management
  • Incident Management

The following is the description of the assessment service;

“PinkVERIFY is an objective software tool assessment service. The service validates tool sets that meet a set of functional requirements as defined by ITIL and other industry best practices. Software vendors can use the service to obtain the PinkVERIFY logo to indicate compatibility with ITIL process terminology and activities. A tool is assessed according to process platform, core and integration criteria aligning with ITIL terminology, processes, workflows and integrations. Software tools which successfully pass the PinkVERIFY assessment are awarded the right to display the PinkVERIFY logo and are published on Pink Elephant’s webpage.”

But how does this benefit you?

With its built in linkages to Jira and the Atlassian Marketplace, we see this is an excellent step for Service Desk and one which will give clients even more confidence in the evolving Service Desk offering. Blended Perspective’s value added approach to Jira and Service Desk configuration. We do this using advanced issue types and workflows capitalizes on the foundation of ITIL Certification for Service Desk foundations.

If you’d like further information on how the ITIL Certification for Service Desk and our value added approach can benefit you, contact us today!
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Blended Perspectives is Canada’s largest Atlassian Solution Partner providing Consulting, Managed Hosting, Installation, Data Migration, Performance Tuning and Certified Atlassian training. We have deep expertise in all Atlassian products with certified experts covering the full lifecycle for SDLC, Service Desk and broader business application support.
Founded in 2007 after years of experience serving clients in Canada, Europe, USA and Australia; Blended Perspectives’ mission is to enable Corporations to unleash the power of their teams and to leverage the true potential of their business via enhanced tools and processes.