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Gestion des processus

Across any enterprise each department has a need to manage processes. Traditionally  processes can be fairly rigid and difficult to change but with a flexible tool kit that allows for workflow configuration – the Atlassian stack; process management can be very agile.  In a way all solutions involve processes so this is really a general “utility” solution offering.

If you have process/solution requirements that are unique but you are looking for a fast, low cost support – we can rapidly configure and deploy a solution for almost any discipline.

Our lightweight BPM solution operates around the following approach:

Process Management 1

 

However, we take the approach one step further in that we build and optimize processes using Agile techniques where solutions are rolled quickly and iteratively.

Process Management 3

 

Design

Our consultants will work with you to document current state processes and flows as well as future state requirements.  We are able to use of course Confluence and advanced process modelling add-ons to rapidly create process documentation.  By leveraging Confluence’s advanced collaborative wiki technology superior solutions can be designed by larger teams much quicker than traditional silo based tools such as Visio or PowerPoint.

Process Management 5

Model

By implementing rapid &  real processes we can examine performance parameters real time using BI intelligence tools that capture actual metrics and then we can separately analysis the data for throughput, resource modelling, capacity and other key  measures. A fundamental feature of Jira is Kanban planning and execution – an essential element for capacity and throughput planning.

Execute

Since this is the essence of our solution strategy we can tie process steps together very quickly using our Jira workflow and automation tool kit.  As can be seen below automation rules and transitions are all standard and configurable, out of the box with Jira.  There a range of standard conditions, validators and Post functions that allow for sophisticated process oriented functionality.

Process Management 7

Monitor

Because its Jira we have at our disposal a wide number of reporting tools and SLA monitoring capabilities.  We expect to test monitoring functionality out as part of the solution almost immediately and we use this to optimize the processes themselves.

Re-engineer/Optimize

We see this as a continuous process, which because of the simplicity and configurability of the tool set can happen on an ongoing basis.   Taking the real time data from the reporting in Jira we can continually modify and optimize processes.

 

Cette solution offre :

  • Un outil convivial pour soumettre et vérifier les demandes et les requêtes assurer les demandes sont saisis sur le site approprié queue
  • Une base de connaissances en libre-service ce qui permet de détourner de nombreuses requêtes entrantes.
  • Traçabilité from request made to resolution provided.
  • Rapports en temps réel y compris les performances par rapport aux accords de niveau de service et à d'autres paramètres.
  • Flux de travail to guide the process of addressing the requests and queries
  • Automatisation des tâches répétitives
  • A central location to communicate downtime, incidents, scheduled maintenance or any other situation that might be impact customers’
  • Fonctions de collaboration améliorées vous permettent de mobiliser les bons experts pour résoudre les incidents plus rapidement
  • Un référentiel complet de gestion des documents avec Confluence

La solution comprend les produits et modules complémentaires suivants :

  • Jira Service Desk - allow users to request services, place request in the correct queue with the approprié priorité déterminée par des accords de niveau de service, et flux de travail personnalisables.
  • Confluence - publish documentation/policies/guidelines/procedures; self serve access.
  • Flux de travail Comala - add simple or complex reviews, tasks and approvals processes to Confluence.
  • eazyBI - augment standard Jira reporting with ability to create pivot table reports or explore different chart options and use prédéfini ou des formules de calcul personnalisées.
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