Enhancing an organization’s productivity with ITIL 4’s “Value Chain”

November 19, 2019
Join us in this engaging webinar where Troy DuMoulin (VP R&D at Pink Elephant) and Miles Faulkner (Co-CEO of Blended Perspectives) will describe the full stack of culture, practice, and automation as critical success factors for taking an integrated end-to-end approach to processes and automation.

As organizations look to accelerate their speed to market and partnership capabilities, there is a growing realization that high-velocity organizations focus on enabling continuous flow through an end-to-end value chain rather than focusing on optimizing silos. This concept is a key theme of DevOps as well as the newly published ITIL 4 Value Chain as it moves from an individual process perspective to an integrated value co-creation.

However, most if not all IT organizations struggle with a silo mentality around culture, processes, and tools. Centers of excellence too often become the center of isolation further entrenching stand-alone processes and critical data in significantly impeding the goals of speed to market and digital transformation.



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