Jira Service Management

Service Desk vs Service Now – it’s all over

Service Desk vs Service Now – it’s all over

We just came across this Gartner report which is called Peer Insights. If you believe in good research and you believe in good user reviews – the battle between Service Now and JSD (Jira Service Desk) is all but over.

Tool Chain Architecture

Tool Chain Architecture

This is just a quick overview of how the Atlassian tool chain architecture hang together to support a project lifecycle.

End Users & Service Level Agreements: Jira Service Desk

End Users & Service Level Agreements: Jira Service Desk

Built upon more than a decade’s worth of Jira development, Atlassian Jira Service Desk was released to the public in the fourth of 2013. Jira Service Desk is Atlassian’s new Add On for Jira, though unusual that, unlike most Addons, Service Desk changes the layout of Jira’s user interface.

Using Jira across the Enterprise

Using Jira across the Enterprise

Jira is increasingly used outside Atlassian’s traditional targeted market of Software Engineering. At Blended Perspectives, Jira is also our key tool for our strategic planning, customer relationship management and book keeping processes – areas nothing to do with developing software.