We just came across this Gartner report which is called Peer Insights. If you believe in good research and you believe in good user reviews – the battle between Service Now and JSD (Jira Service Desk) is all but over.
Jira Service Management
We live in a services-first world and IT sits right at the center of this transformation. High-performing IT teams align with the business, embrace agile and automation, and drive digital transformation. Today’s customers want flawless service, fast.
This is just a quick overview of how the Atlassian tool chain architecture hang together to support a project lifecycle.
Pink Elephant, one of the premier ITIL certification organizations, has certified Jira Service Desk for four ITIL processes.
Built upon more than a decade’s worth of Jira development, Atlassian Jira Service Desk was released to the public in the fourth of 2013. Jira Service Desk is Atlassian’s new Add On for Jira, though unusual that, unlike most Addons, Service Desk changes the layout of Jira’s user interface.
Jira is increasingly used outside Atlassian’s traditional targeted market of Software Engineering. At Blended Perspectives, Jira is also our key tool for our strategic planning, customer relationship management and book keeping processes – areas nothing to do with developing software.
Jira Service Desk is a very well thought out application that builds on all the experience of customers who use Jira for this purpose.