“Double Whammy” is defined as a “two-fold blow or set back”. The first “whammy” is that according to McKinsey, only 5% of executives understand that for high performing teams, collaboration and dev ops tools, are the number one contributor to achieving a 5 fold revenue improvement…
JSM (Jira Service Management) is a game changing play by Atlassian to retire JSD as a pure product and replace it with a more comprehensive overall capability to support the full ITIL spectrum.
On December 22nd Appfire made its 5th major takeover of 2020 acquiring Artemis Software and its suite of apps. The takeover of Artemis strengthens Appfire’s app portfolio, particularly in Publishing (MultiExcerpt) and Collaboration (Survey and Vote Macros).
Welcome to the new Apps in the club! When we started our analysis over a year ago, we wanted to understand if there was any major Pareto effect in the marketplace. Also we needed a way to determine who we should prioritize in adding to our categories. As a reminder vendors self select their categories on the Atlassian Marketplace. Its certainly democratic yet it can mean if you want to know who the real players are in any category, there is a lot of “noise”.
Jira Service Management (formerly Service Desk) and ServiceNow combined account for over 50% of the $4.1B ITSM market, with 10+ other companies competing for the other half. So, with that in mind, we think the appropriate question to ask is: is ITSM becoming a two-horse race? We certainly think so.
Forrester has released their 2019 “Wave” graph for enterprise software management tools showing that as well as having a sizable market-share, Atlassian Jira Service Management (formerly Service Desk) leads the pack in strategic vision.
We at Blended Perspectives are heartbroken by the ongoing devastation caused by the wildfires that are raging across Australia. Australia is a place that is incredibly close to our hearts at Blended Perspectives.
Will you be in Calgary on February 20th? If so, come to the Atlassian Group Meetup, we want to meet you!
When managing something as complex as an organization’s internal knowledge base, effectively linking related pages and content is crucial for many reasons. Links make it easier for new employees to find what they need to hit the ground running, helps Confluence’s search algorithm, and make general content maintenance easier.