Miles Faulkner, CEO at Blended Perspectives will be discussing the evolution of ITIL 4 to date – this will include our view of the framework, its implications, challenges as well as service management adoption so far.
2020
Is the ITSM Market Quickly Becoming a Two-Horse Race?
Jira Service Management (formerly Service Desk) and ServiceNow combined account for over 50% of the $4.1B ITSM market, with 10+ other companies competing for the other half. So, with that in mind, we think the appropriate question to ask is: is ITSM becoming a two-horse race? We certainly think so.
Forrester’s 2019 Wave Shows Strength of Atlassian Jira Service Management (formerly Service Desk)
Forrester has released their 2019 “Wave” graph for enterprise software management tools showing that as well as having a sizable market-share, Atlassian Jira Service Management (formerly Service Desk) leads the pack in strategic vision.
New Apps in the 500 Club! – July 2020
Welcome to the new Apps in the club! When we started our analysis over a year ago, we wanted to understand if there was any major Pareto effect in the marketplace. Also we needed a way to determine who we should prioritize in adding to our categories. As a reminder...
New Apps in the 500 Club! – September 2020
Welcome to the new Apps in the club! When we started our analysis over a year ago, we wanted to understand if there was any major Pareto effect in the marketplace. Also we needed a way to determine who we should prioritize in adding to our categories. As a reminder vendors self select their categories on the Atlassian marketplace. Its certainly democratic yet it can mean if you want to know who the real players are in any category, there is a lot of “noise”.
New Apps in the 500 Club! – October 2020
Welcome to the new Apps in the club! When we started our analysis over a year ago, we wanted to understand if there was any major Pareto effect in the marketplace. Also we needed a way to determine who we should prioritize in adding to our categories. As a reminder vendors self select their categories on the Atlassian Marketplace. Its certainly democratic yet it can mean if you want to know who the real players are in any category, there is a lot of “noise”.
New Apps in the 500 Club! – November 2020
Welcome to the new Apps in the club! When we started our analysis over a year ago, we wanted to understand if there was any major Pareto effect in the marketplace. Also we needed a way to determine who we should prioritize in adding to our categories. As a reminder vendors self select their categories on the Atlassian Marketplace. Its certainly democratic yet it can mean if you want to know who the real players are in any category, there is a lot of “noise”.
Is Tempo the world’s largest time management vendor? (aka Atlassian too?)
We think time management is a hot topic in our newly virtual work environment. If you have Jira it becomes inexpensive to bolt on a time tracking app. The Tempo app is slick, easy to use and powerfully supports more complex resource management and portfolio management apps.
Link Less, Connect More. The Joy of Glossary Apps for Confluence
When managing something as complex as an organization’s internal knowledge base, effectively linking related pages and content is crucial for many reasons. Links make it easier for new employees to find what they need to hit the ground running, helps Confluence’s search algorithm, and make general content maintenance easier.
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