When managing something as complex as an organization’s internal knowledge base, effectively linking related pages and content is crucial for many reasons. Links make it easier for new employees to find what they need to hit the ground running, helps Confluence’s search algorithm, and make general content maintenance easier.
Jira Service Desk (JSD) and ServiceNow combined account for over 50% of the $4.1B ITSM market, with 10+ other companies competing for the other half. So, with that in mind, we think the appropriate question to ask is: is ITSM becoming a two-horse race? We certainly think so.
Will you be in Calgary on February 20th? If so, come to the Atlassian Group Meetup, we want to meet you!
Forrester has released their 2019 “Wave” graph for enterprise software management tools showing that as well as having a sizable market-share, Atlassian’s Jira Service Desk leads the pack in strategic vision.
We at Blended Perspectives are heartbroken by the ongoing devastation caused by the wildfires that are raging across Australia. Australia is a place that is incredibly close to our hearts at Blended Perspectives.