Jira Service Management (formerly Service Desk) and ServiceNow combined account for over 50% of the $4.1B ITSM market, with 10+ other companies competing for the other half. So, with that in mind, we think the appropriate question to ask is: is ITSM becoming a two-horse race? We certainly think so.
Forrester has released their 2019 “Wave” graph for enterprise software management tools showing that as well as having a sizable market-share, Atlassian Jira Service Management (formerly Service Desk) leads the pack in strategic vision.
Welcome to the new Apps in the club! When we started our analysis over a year ago, we wanted to understand if there was any major Pareto effect in the marketplace. Also we needed a way to determine who we should prioritize in adding to our categories. As a reminder...
Welcome to the new Apps in the club! When we started our analysis over a year ago, we wanted to understand if there was any major Pareto effect in the marketplace. Also we needed a way to determine who we should prioritize in adding to our categories. As a reminder vendors self select their categories on the Atlassian marketplace. Its certainly democratic yet it can mean if you want to know who the real players are in any category, there is a lot of “noise”.
Welcome to the new Apps in the club! When we started our analysis over a year ago, we wanted to understand if there was any major Pareto effect in the marketplace. Also we needed a way to determine who we should prioritize in adding to our categories. As a reminder vendors self select their categories on the Atlassian Marketplace. Its certainly democratic yet it can mean if you want to know who the real players are in any category, there is a lot of “noise”.
Welcome to the new Apps in the club! When we started our analysis over a year ago, we wanted to understand if there was any major Pareto effect in the marketplace. Also we needed a way to determine who we should prioritize in adding to our categories. As a reminder vendors self select their categories on the Atlassian Marketplace. Its certainly democratic yet it can mean if you want to know who the real players are in any category, there is a lot of “noise”.
We think time management is a hot topic in our newly virtual work environment. If you have Jira it becomes inexpensive to bolt on a time tracking app. The Tempo app is slick, easy to use and powerfully supports more complex resource management and portfolio management apps.
When managing something as complex as an organization’s internal knowledge base, effectively linking related pages and content is crucial for many reasons. Links make it easier for new employees to find what they need to hit the ground running, helps Confluence’s search algorithm, and make general content maintenance easier.
As Atlassian focuses on cloud and performance at scale on Data Center – how you leverage 3rd party apps is going to make a huge difference in terms of your Atlassian ROI. We’re here to help you achieve that ROI, today and tomorrow.
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