For many customers, the Atlassian Marketplace offers a dizzying array of options. Our category reports help you navigate your way through all the choices. This unique category report on Reporting apps covers the key players, their market share, a model to understand the space, and several key use cases.
For this increasingly popular category – (the fourth largest by total instances) we will identify the major players, market size, main use cases and savings you can make by moving all your diagrams to Confluence. Say goodbye to Visio and PowerPoint, and say hello to cost-savings and documentation that has true context.
Jira Service Desk (JSD) and ServiceNow combined account for over 50% of the $4.1B ITSM market, with 10+ other companies competing for the other half. So, with that in mind, we think the appropriate question to ask is: is ITSM becoming a two-horse race? We certainly think so.
Forrester has released their 2019 “Wave” graph for enterprise software management tools showing that as well as having a sizable market-share, Atlassian’s Jira Service Desk leads the pack in strategic vision.
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