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Please download the ESM State of the Market and the Case for “Nimble” Service Desk Technology whitepaper using the link below.


This paper discusses the rise of “Enterprise Service Management”, why it matters and why it’s important for enterprises to ensure they ride this productivity wave.

We think it changes the rules for currently successful Service Desk solution players such as Service Now, and we’re already seeing some effects of this changing market. Then we will look at the research into the Service Desk market and how the key players stack up. Finally, then we will put a spotlight on how Jira Service desk as part of the Atlassian family offers superior value. Sure, we know you think we’re biased but hear us out – we think it’s a compelling case or at least to consider the idea of having a main ITSM supplier and a separate competing ESM supplier.

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