[Webinar] The State of ITSM and Software Development

April 26, 2022

With the advent of ITIL 4 more than ever, IT Support teams and Development teams are coming together to create value.  This is being further propelled by research on the state of development from Atlassian who interviewed 2182 developers. 59% of teams operate  “You Build It You Run It” models and its the big trend in development.

We will further discuss these trends, as well as the challenge it poses for siloed enterprise processes and tools. George and I will recap integration use cases between IT support and ITIL processes and development teams further identifying winning strategies for creating value in organizations.

Speaker

[Webinar] The State of ITSM and Software Development 29

Miles Faulkner

CEO @Blended Perspectives

Highly experienced and seasoned IT Services and Project Manager, Agile Scrum Master, PMI, and ITIL certified. He is highly conversant with Atlassian products, especially Jira and Confluence. Miles has a wide experience in both infrastructure and development environments and is responsible for a range of large scale clients and initiatives to radically improve the performance and capability of IT and Business teams. He provides value-added services in best practices for Jira configuration to support software development, ITIL processes as well as project & program management.

Flora Tempo

George Spalding

Executive VP, Author @Pink Elephant

One of North America’s most insightful and engaging ITSM and support experts, George is an ITIL® expert with more than 30 years’ experience in the IT industry and co-author of the ITIL V3 Continual Service Improvement core volume. George spent several years as a consultant to the White House on technical presentations and conferences. He also coordinated technical presentations for members of the President’s cabinet, the Smithsonian Institute and the Federal Bureau of Investigation. A regular author of IT articles and white papers and a sought-after presenter at global ITSM conferences and webinars, George’s winning personality captivates audiences, be it in print, over the airwaves or in person.

Blended Perspectives is an Atlassian Solutions Platinum Partner with experience across various industries and organizations. For over 13 years our certified experts have been providing a full range of services and innovative, cost-effective Agile, Scrum, and Scaled Agile solutions built on Atlassian products – for I.T. and beyond. Our unique, solutions-based offering, is powered by a proprietary set of templates and patterns, tailored to each business practice, process, and complexity, enabling our clients to grow and achieve peak efficiency. We have deep technical skills in all things Atlassian and are also a certified Atlassian Training partner.

Watch our previous webinars:

Webinar - ITIL 4: The Promise vs The Reality 15

Webinar – ITIL 4: The Promise vs The Reality

Watch this news breaking webinar Miles Faulkner and George Spalding discuss the evolution of ITIL 4 and Atlassian’s Jira Service Management. It’s been nearly a year now since we had Troy DuMoulin with us to discuss velocity across the enterprise and we wanted to revisit ITIL 4’s progress to date.

Webinar: A Detailed Review of Automation & Scripting Apps for Jira, Confluence & BitBucket 17

Webinar: A Detailed Review of Automation & Scripting Apps for Jira, Confluence & BitBucket

There are 159,000 customers using Atlassian and this Marketplace category is the fifth largest – find out what’s hot and trending. Make more informed decisions with fact-based, objective analysis from Blended Perspectives.

Planning Planning Planning Webinar

Planning Webinar Recap

At Blended Perspectives, we’re keen to share our extensive knowledge on all things Atlassian through our webinars and we’re very happy that so many of you choose to join us both live and on-demand. However, we also recognize that in the busy work day many would be viewers struggle to find an hour to set aside. Therefore, from now on all of our webinars will be accompanied by a brief summary that covers all of the key points so no one has to miss out.

Our recent webinar was on “Planning! Planning! Planning!”. Planning is a hugely significant category and we thought that it was about time for a recap, especially with recent developments–in particular Jira Work Management. Here’s our summary of all of the main points from the webinar:

Webinar: Agile ITSM Advanced Asset Management 20

Webinar: Agile ITSM Advanced Asset Management

With Atlassian’s acquisition of Mindville’s Insight, Atlassian is sending a signal that it is intent on becoming the leader in the ITSM and ESM space. This webinar covers how the Insight Asset Management solution works with Jira Service Desk, the future product plans Atlassian has for Insight, how Agile ITSM is changing enterprise performance velocity and the competitive landscape.

Portal Apps for Confluence and Jira

Portal Webinar Recap

We recently ran a webinar on Portal apps for Jira and Confluence. Portal apps can be key to bringing context to work for role-workers and helping individuals feel a sense of orientation, especially in large corporate settings. Here’s a recap of all of the main points from the webinar:

GRC

Webinar – Risky Business? Launching a Fully Integrated Enterprise GRC Solution

Watch our webinar to learn about the Blended GRC (Governance, Risk and Compliance) solution based on the Atlassian Jira and Confluence platforms. Synthesis GRC includes full functionality including risk management, compliance functionality, control management, extensive reporting, audit support and self service portals for compliance and security attestations.

integration

Webinar – An In Depth Review of Integration Apps for Jira

As the fastest growing category on the Marketplace, Jira users are increasingly recognizing the time saving and productivity boosting potential that integration applications have. In this category report we outline the wide array of integration apps available to Jira users while also giving our take on the most popular and fastest movers in this space.

Webinar: Planning Apps in Atlassian Jira - A Detailed Update 25

Webinar: Planning Apps in Atlassian Jira – A Detailed Update

Webinar highlights: Traditional planning is making a comeback in Jira – growth in the last year is well beyond pure Agile – long live the Gantt! Simple Calendar planning and checklists are increasingly popular. The main players – SoftwarePlant, Tempo and Atlassian – own close to 50% of the market between them.

Webinar- All things Marketplace Atlassian

[Webinar] All Things Marketplace- 2021 Highlights – July 22, 2021

Who are the movers and shakers, a special segment on Appfire, and the implications for customers and vendors? This webinar will cover all major categories of the marketplace including category leaders, analysis of free vs. paid, the most interesting use cases. We will be highlighting fast-moving categories and apps which will help organizations understand better how best to leverage their Atlassian investment.

Webinar - Issue Cross Referencing Apps

[Webinar] Issue Cross-Referencing Apps – July 08, 2021

There are many reasons to link issues, and many ways to do so. To use Insight or not? Customers still often ask this question. Issue-linking provides the foundational capability for many of our solution blueprints, from PPM to GRC and beyond. We will review many of the key use-cases for linking issues and third-party apps that provide this functionality. We’ll cover data catalogues, asset records in Jira, requests from Service Management, and the power and limitations of object graphing.

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