[Webinar] Integrated ITSM – Beyond JSM

March 30, 2021

We will show you how in practical terms and a walk through of  how ITIL4 can be more than just a dream but in fact reality. We will also show how Service Management can be a fully “enmeshed” capability with other enterprise processes.

Jira Service Management will feature front and center along with Atlassian cloud capabilities. Another interesting dimension is that we will be introducing our cloud implementation of Refined for Jira.

Speaker

[Webinar] Integrated ITSM - Beyond JSM 33

Miles Faulkner

CEO @Blended Perspectives

Highly experienced and seasoned IT Services and Project Manager, Agile Scrum Master, PMI, and ITIL certified. He is highly conversant with Atlassian products, especially Jira and Confluence. Miles has a wide experience in both infrastructure and development environments and is responsible for a range of large scale clients and initiatives to radically improve the performance and capability of IT and Business teams. He provides value-added services in best practices for Jira configuration to support software development, ITIL processes as well as project & program management.

Blended Perspectives is an Atlassian Solutions Platinum Partner with experience across various industries and organizations. For over 13 years our certified experts have been providing a full range of services and innovative, cost-effective Agile, Scrum, and Scaled Agile solutions built on Atlassian products – for I.T. and beyond. Our unique, solutions-based offering, is powered by a proprietary set of templates and patterns, tailored to each business practice, process, and complexity, enabling our clients to grow and achieve peak efficiency. We have deep technical skills in all things Atlassian and are also a certified Atlassian Training partner.

Watch our previous webinars:

Webinar - A detailed Review of Administration Apps for Atlassian 17

Webinar – A detailed Review of Administration Apps for Atlassian

Watch our webinar to find out all about leading apps to help make the world of supporting Atlassian easier.

Real Time PPM (Portfolio & Project Management) 19

Real Time PPM (Portfolio & Project Management)

This webinar will cover all the essentials of what makes a world-class PPM in terms of processes and tools. By architecting Jira and Confluence with a range of additional apps we can show how real-time consolidated reporting can be achieved reducing integration costs and complexity, huge savings in PM administrative time, improving tactical team performance and a range of other benefits.

BlueCat

Webinar: When you can’t see the forest for the trees – BlueCat’s evolving journey with Jira

As a development team scales up, Jira’s default ticket hierarchy (epic/story/sub-task) can lead to a project visibility problem: You can’t see the forest for the trees. Watch this webinar to learn how BlueCat visualizes their work, and tames scale and complexity.

Portal Apps for Confluence and Jira

Portal Webinar Recap

We recently ran a webinar on Portal apps for Jira and Confluence. Portal apps can be key to bringing context to work for role-workers and helping individuals feel a sense of orientation, especially in large corporate settings. Here’s a recap of all of the main points from the webinar:

Webinar - Productivity in Confluence

[Webinar] Productivity in Confluence – October 21, 2021

There are many reasons to link issues, and many ways to do so. To use Insight or not? Customers still often ask this question. Issue-linking provides the foundational capability for many of our solution blueprints, from PPM to GRC and beyond. We will review many of the key use-cases for linking issues and third-party apps that provide this functionality. We’ll cover data catalogues, asset records in Jira, requests from Service Management, and the power and limitations of object graphing.

[Webinar] Time is Money - Why Time Management still matters for all teams 24

[Webinar] Time is Money – Why Time Management still matters for all teams

Who are the movers and shakers, a special segment on Appfire, and the implications for customers and vendors? This webinar will cover all major categories of the marketplace including category leaders, analysis of free vs. paid, the most interesting use cases. We will be highlighting fast-moving categories and apps which will help organizations understand better how best to leverage their Atlassian investment.

Issue Cross Referencing Apps

Issue Cross-Referencing Apps Webinar Recap

Our recent webinar was on Issue Cross-Referencing Apps. There are many reasons to link issues, and many ways to do so. Furthermore, issue-linking provides the foundational capability for many of our solution blueprints, from PPM to GRC and beyond. In this webinar recap we’ll go over all of the main points from the webinar such as the key use-cases for linking issues, third-party apps that provide this functionality, data catalogues, asset records in Jira, requests from Service Management, and the power and limitations of object graphing.

Enhancing an organization's productivity with ITIL 4's "Value Chain" 27

Enhancing an organization’s productivity with ITIL 4’s “Value Chain”

Watch this engaging webinar where Troy DuMoulin (VP R&D at Pink Elephant) and Miles Faulkner (Co-CEO of Blended Perspectives) will describe the full stack of culture, practice, and automation as critical success factors for taking an integrated end-to-end approach to processes and automation.

Reporting on Reporting - A Comprehensive Analysis of Reporting Apps in the Atlassian Marketplace 29

Reporting on Reporting – A Comprehensive Analysis of Reporting Apps in the Atlassian Marketplace

Watch our webinar about the Atlassian Marketplace Reporting category on all things Reporting in Jira and Confluence. Who are the main players and fast movers? How big is this category and what are the main use cases?

[Webinar] Atlassian Integrations: A Practical Demo with yasoon's Microsoft 365 for Jira - Feb 10, 2022 31

[Webinar] Atlassian Integrations: A Practical Demo with yasoon’s Microsoft 365 for Jira – Feb 10, 2022

Integrations are the largest market segment in the Atlassian Marketplace and grew by an impressive 30% over 2021.
Using our MARS™ database of 3rd party applications we’ll delve into where this growth is coming from, which tools users are choosing to integrate to (and which they’re not), and why effective integration between Atlassian and other products is more important than ever.

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