A conversation with Paul Buffington, Principal Solutions Engineer Atlassian Jira Service Desk, Miles Faulkner, Co-CEO, Blended Perspectives, and Mindville‘s Insight team.
With Atlassian’s acquisition of Mindville’s Insight, Atlassian is sending a signal that it is intent on becoming the leader in the ITSM and ESM space. This webinar will cover how the Insight Asset Management solution works with Jira Service Desk, the future product plans Atlassian has for Insight, how Agile ITSM is changing enterprise performance velocity and the competitive landscape.
Principal Solutions Engineer for ITSM @Atlassian
As a member of the Atlassian Enterprise team, Paul is responsible for helping customers redefine the shape of modern ITSM. His passion for all things IT is driven by 15+ years of consulting in the industry. His expertise spans Atlassian products but also goes beyond the technology to helping teams improve the way they work. Paul enjoys spending time with family and their three golden retrievers on the Oregon coast. Hiking and photography are a perfect weekend for him.
Channel Manager at Mindville
Sandra has been managing Mindville’s partners around the globe, as well as promoting Insight to customers at various events, for the past two years. With over 10 years experience in the Atlassian Ecosystem, Sandra holds a Jira administration and Jira Agile Software Development certifications and has worked with numerous customers throughout the years on implementing Atlassian solutions.
Co-CEO at Blended Perspectives
Highly experienced and seasoned IT Services and Project Manager, Agile Scrum Master, PMI, and ITIL certified. He is highly conversant with Atlassian products, especially Jira and Confluence. Miles has a wide experience in both infrastructure and development environments and is responsible for a range of large scale clients and initiatives to radically improve the performance and capability of IT and Business teams. He provides value-added services in best practices for Jira configuration to support software development, ITIL processes as well as project & program management.
Blended Perspectives is an Atlassian Solutions Platinum Partner with experience across various industries and organizations. For over 13 years our certified experts have been providing a full range of services and innovative, cost-effective Agile, Scrum, and Scaled Agile solutions built on Atlassian products – for I.T. and beyond. Our unique, solutions-based offering, is powered by a proprietary set of templates and patterns, tailored to each business practice, process, and complexity, enabling our clients to grow and achieve peak efficiency. We have deep technical skills in all things Atlassian and are also a certified Atlassian Training partner.
Watch our previous webinars:
Planning Webinar Recap
At Blended Perspectives, we’re keen to share our extensive knowledge on all things Atlassian through our webinars and we’re very happy that so many of you choose to join us both live and on-demand. However, we also recognize that in the busy work day many would be viewers struggle to find an hour to set aside. Therefore, from now on all of our webinars will be accompanied by a brief summary that covers all of the key points so no one has to miss out.
Our recent webinar was on “Planning! Planning! Planning!”. Planning is a hugely significant category and we thought that it was about time for a recap, especially with recent developments–in particular Jira Work Management. Here’s our summary of all of the main points from the webinar:
Webinar: Real-Time Portfolio & Project Management at Rogers – Client Case Study
This webinar is a case study of how Rogers moved from a fragmented approach for Project and Portfolio Management to a consolidated platform using Confluence, Jira and Jira Service Management along with the main planning engine: BigPicture by SoftwarePlant; other apps include Comalatech’s Document Management, Insight, Eazy BI and more.
Webinar: Jira Align: Why It’s Such a Big Deal
Watch a conversation between Dan MacMillan, Director Channel Development and Miles Faulkner CEO, Blended Perspectives discussing the Align solution.
Jira Align is the premier Scaled Agile transformation application which works in harmony with Jira. We discuss the reasons why this solution is the tool of choice for enterprise transformations.
Enhancing an organization’s productivity with ITIL 4’s “Value Chain”
Watch this engaging webinar where Troy DuMoulin (VP R&D at Pink Elephant) and Miles Faulkner (Co-CEO of Blended Perspectives) will describe the full stack of culture, practice, and automation as critical success factors for taking an integrated end-to-end approach to processes and automation.
Webinar – Risky Business? Launching a Fully Integrated Enterprise GRC Solution
Watch our webinar to learn about the Blended GRC (Governance, Risk and Compliance) solution based on the Atlassian Jira and Confluence platforms. Synthesis GRC includes full functionality including risk management, compliance functionality, control management, extensive reporting, audit support and self service portals for compliance and security attestations.
[Webinar] Getting the BigPicture – Updates from Appfire and All Things PPM
Learn how our PPM solution blueprint comprising Appfire suite of apps can provide you with advanced real-time portfolio, program, and project management in Jira
Advanced insights into Cloud migrations, beyond the playbook
Watch this webinar if you’re considering migrating to Cloud to learn from our experience.At Blended Perspectives, we regularly perform much more complex migrations: supported and unsupported apps, custom workarounds, data clean up, and of course, finally getting you to the cloud.
[Webinar] Time is Money – Why Time Management still matters for all teams
Who are the movers and shakers, a special segment on Appfire, and the implications for customers and vendors? This webinar will cover all major categories of the marketplace including category leaders, analysis of free vs. paid, the most interesting use cases. We will be highlighting fast-moving categories and apps which will help organizations understand better how best to leverage their Atlassian investment.
[Webinar] Atlassian Team 21 event recap
Watch a quick overview of all the announcements from Team 21 and highlight the most important news from around the Atlassian world.
[Webinar] Road To a Successful Cloud Migration – Best Practices and Stories from the field
We gathered all the technical testimonies in cloud migrations and have distilled the defining lessons as well as tips & tricks to make your Atlassian cloud migration quicker, more effective, and minimize any hiccups