A conversation with Paul Buffington, Principal Solutions Engineer Atlassian Jira Service Desk, Miles Faulkner, Co-CEO, Blended Perspectives, and Mindville‘s Insight team.
With Atlassian’s acquisition of Mindville’s Insight, Atlassian is sending a signal that it is intent on becoming the leader in the ITSM and ESM space. This webinar will cover how the Insight Asset Management solution works with Jira Service Desk, the future product plans Atlassian has for Insight, how Agile ITSM is changing enterprise performance velocity and the competitive landscape.
Principal Solutions Engineer for ITSM @Atlassian
As a member of the Atlassian Enterprise team, Paul is responsible for helping customers redefine the shape of modern ITSM. His passion for all things IT is driven by 15+ years of consulting in the industry. His expertise spans Atlassian products but also goes beyond the technology to helping teams improve the way they work. Paul enjoys spending time with family and their three golden retrievers on the Oregon coast. Hiking and photography are a perfect weekend for him.
Channel Manager at Mindville
Sandra has been managing Mindville’s partners around the globe, as well as promoting Insight to customers at various events, for the past two years. With over 10 years experience in the Atlassian Ecosystem, Sandra holds a Jira administration and Jira Agile Software Development certifications and has worked with numerous customers throughout the years on implementing Atlassian solutions.
Co-CEO at Blended Perspectives
Highly experienced and seasoned IT Services and Project Manager, Agile Scrum Master, PMI, and ITIL certified. He is highly conversant with Atlassian products, especially Jira and Confluence. Miles has a wide experience in both infrastructure and development environments and is responsible for a range of large scale clients and initiatives to radically improve the performance and capability of IT and Business teams. He provides value-added services in best practices for Jira configuration to support software development, ITIL processes as well as project & program management.
Blended Perspectives is an Atlassian Solutions Platinum Partner with experience across various industries and organizations. For over 13 years our certified experts have been providing a full range of services and innovative, cost-effective Agile, Scrum, and Scaled Agile solutions built on Atlassian products – for I.T. and beyond. Our unique, solutions-based offering, is powered by a proprietary set of templates and patterns, tailored to each business practice, process, and complexity, enabling our clients to grow and achieve peak efficiency. We have deep technical skills in all things Atlassian and are also a certified Atlassian Training partner.
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This webinar is a case study of how Rogers moved from a fragmented approach for Project and Portfolio Management to a consolidated platform using Confluence, Jira and Jira Service Management along with the main planning engine: BigPicture by SoftwarePlant; other apps include Comalatech’s Document Management, Insight, Eazy BI and more.
Watch this engaging webinar where Troy DuMoulin (VP R&D at Pink Elephant) and Miles Faulkner (Co-CEO of Blended Perspectives) will describe the full stack of culture, practice, and automation as critical success factors for taking an integrated end-to-end approach to processes and automation.
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