Webinar: Agile ITSM Advanced Asset Management

September 8, 2020

A conversation with Paul Buffington, Principal Solutions Engineer Atlassian Jira Service Desk, Miles Faulkner, Co-CEO, Blended Perspectives, and Mindville‘s Insight team.

With Atlassian’s acquisition of Mindville’s Insight, Atlassian is sending a signal that it is intent on becoming the leader in the ITSM and ESM space. This webinar will cover how the Insight Asset Management solution works with Jira Service Desk, the future product plans Atlassian has for Insight, how Agile ITSM is changing enterprise performance velocity and the competitive landscape.

 

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Paul Buffington

Principal Solutions Engineer for ITSM @Atlassian

As a member of the Atlassian Enterprise team, Paul is responsible for helping customers redefine the shape of modern ITSM. His passion for all things IT is driven by 15+ years of consulting in the industry. His expertise spans Atlassian products but also goes beyond the technology to helping teams improve the way they work. Paul enjoys spending time with family and their three golden retrievers on the Oregon coast. Hiking and photography are a perfect weekend for him.

 

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Sandra Axelsdottir

Channel Manager at Mindville

Sandra has been managing Mindville’s partners around the globe, as well as promoting Insight to customers at various events, for the past two years. With over 10 years experience in the Atlassian Ecosystem, Sandra holds a Jira administration and Jira Agile Software Development certifications and has worked with numerous customers throughout the years on implementing Atlassian solutions.

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Miles Faulkner

Co-CEO at Blended Perspectives

Highly experienced and seasoned IT Services and Project Manager, Agile Scrum Master, PMI, and ITIL certified. He is highly conversant with Atlassian products, especially Jira and Confluence. Miles has a wide experience in both infrastructure and development environments and is responsible for a range of large scale clients and initiatives to radically improve the performance and capability of IT and Business teams. He provides value-added services in best practices for Jira configuration to support software development, ITIL processes as well as project & program management.

Blended Perspectives is an Atlassian Solutions Platinum Partner with experience across various industries and organizations. For over 13 years our certified experts have been providing a full range of services and innovative, cost-effective Agile, Scrum, and Scaled Agile solutions built on Atlassian products – for I.T. and beyond. Our unique, solutions-based offering, is powered by a proprietary set of templates and patterns, tailored to each business practice, process, and complexity, enabling our clients to grow and achieve peak efficiency. We have deep technical skills in all things Atlassian and are also a certified Atlassian Training partner.

Watch our previous webinars:

ITSM and DevOps Connected – a practical guide based on best practices. 21

ITSM and DevOps Connected – a practical guide based on best practices.

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Diagramming: A Surprisingly Hot Atlassian Marketplace Category 31

Diagramming: A Surprisingly Hot Atlassian Marketplace Category

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Webinar - Updated analysis on the testing market - SmartBear acquisition of TM4J 33

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Real Time PPM (Portfolio & Project Management) 35

Real Time PPM (Portfolio & Project Management)

This webinar will cover all the essentials of what makes a world-class PPM in terms of processes and tools. By architecting Jira and Confluence with a range of additional apps we can show how real-time consolidated reporting can be achieved reducing integration costs and complexity, huge savings in PM administrative time, improving tactical team performance and a range of other benefits.

Advanced insights into Cloud migrations, beyond the playbook 37

Advanced insights into Cloud migrations, beyond the playbook

Watch this webinar if you’re considering migrating to Cloud to learn from our experience.At Blended Perspectives, we regularly perform much more complex migrations: supported and unsupported apps, custom workarounds, data clean up, and of course, finally getting you to the cloud.

Webinar - Data Center Migration 39

Webinar – Data Center Migration

Watch this webinar to learn our tips for migrating to Atlassian Data Center. Based on our extensive experience we lay out a roadmap starting with defining the target state through to data migration and production.

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