ITSM and Dev Ops Connected – a practical guide based on best practices

We know you probably have a Service Now or similar solution (not Jira Service Desk) but nevertheless your IT folks are using Jira. We can show you how best to connect a service desk ITSM – ITIL compliant service to your development and release teams. This can at least provide a pattern for integrating your current stand alone services together in the future. Use cases we will cover are:

  • Incident  management – through to problems – hand over to the dev team and resolution
  • Request management – hand off, prioritization and deployment
  • Knowledge management for shift left best practices
  • Overall cross ITSM and dev Ops KPIs to measure operational performance

Come spend 45 mins including an open discussion on how better connect your organization from end to end…

Blended Perspectives’ mission is to enable Corporations to unleash the power of their teams and to leverage the true potential of their business with enterprise level applications from Jira Software to the thousands of apps provided by Atlassian Marketplace.