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Watch our ITSM related webinars and download the guides below:
Jira Service Management brings together dev, IT operations, and business teams to respond to business changes and deliver outstanding service desk experiences fast with the best ITSM practices, like request, incident, problem, change, and configuration management.
Watch this news breaking webinar Miles Faulkner and George Spalding discuss the evolution of ITIL 4 and Atlassian’s Jira Service Management. It’s been nearly a year now since we had Troy DuMoulin with us to discuss velocity across the enterprise and we wanted to revisit ITIL 4’s progress to date.
As partners, we too, had guessed this was coming… Atlassian is determined to lead with their cloud offering and for those who need specific data residency or functional requirements the data center product set. Server has just three or so more years, which actually is still a very decent runway.
With Atlassian’s acquisition of Mindville’s Insight, Atlassian is sending a signal that it is intent on becoming the leader in the ITSM and ESM space. This webinar covers how the Insight Asset Management solution works with Jira Service Desk, the future product plans Atlassian has for Insight, how Agile ITSM is changing enterprise performance velocity and the competitive landscape.
Jira Service Management (formerly Service Desk) and ServiceNow combined account for over 50% of the $4.1B ITSM market, with 10+ other companies competing for the other half. So, with that in mind, we think the appropriate question to ask is: is ITSM becoming a two-horse race? We certainly think so.
Forrester has released their 2019 “Wave” graph for enterprise software management tools showing that as well as having a sizable market-share, Atlassian Jira Service Management (formerly Service Desk) leads the pack in strategic vision.
ITIL v4 has shifted its thinking to incorporate the whole value chain, it’s now all about flow. So you may be wondering, how relevant will traditional magic quadrants be moving forward?
Watch this engaging webinar where Troy DuMoulin (VP R&D at Pink Elephant) and Miles Faulkner (Co-CEO of Blended Perspectives) will describe the full stack of culture, practice, and automation as critical success factors for taking an integrated end-to-end approach to processes and automation.
This paper discusses the rise of “Enterprise Service Management”, why it matters and why it’s important for enterprises to ensure they ride this productivity wave.
An excellent review of Opsgenie features was provided to show case how OpsGenie empowers DevOps Teams to plan for service disruptions and stay in control during incidents.
Welcome to watch our Connecting the Enterprise webinar; why it matters in ITSM explained. Enjoy!