Leadership

Miles Faulkner

co CEO

Miles Faulkner is a highly experienced and seasoned IT Services and Project Manager, Agile Scrum Master, PMI and ITIL certified. He is highly conversant with Atlassian products, especially JIRA and Confluence. He is also the author and driving force behind Synthesis © – Blended Perspectives’ unique knowledge library of issue type templates, workflows and configured workspaces. Miles is one of the foremost experts in analyzing Atlassian marketplace activity and trends, bringing this critical information to all Blended Perspectives clients.

Miles has a wide experience in both infrastructure and development environments, and is responsible for a range of large scale clients and initiatives to radically improve the performance and capability of IT and Business teams. He provides value added services in best practices for JIRA configuration to support software development, ITIL processes as well as project & program management.

Martin Cleaver

co CEO

Martin Cleaver has provided Wiki-focused services since 2001, making Martin one of the world’s most established Wiki Consulting professionals. Martin performed his first wiki implementation at Arthur Andersen, where he was a manager specializing in Large Scale Integration projects, and in the years following provided solutions based on wiki platforms such as Confluence, TWiki, TikiWiki, Foswiki and Media Wiki.

In addition to his B.Sc. and M.Sc. in Computing Science, Martin holds an MBA specializing in Organizational Development. Martin has been an invited conference speaker on the topic of Wikis, notably during KM World 2006, and Office 2.0, 2007 and City of Toronto Web2.0 Summit 2008. Martin runs Toronto Wiki Tuesdays, and Knowledge Workers Toronto, monthly meetups dedicated to issues and solutions solving knowledge work issues and using Wiki Technologies. Martin was Industry chair for WikiSym 2010, the International Conference on Wikis.

Real-Time Portfolio & Project Management at Rogers Case Study

Excited to see the hard work of my team in partnership with our technology partners and Blended Perspectives – Atlassian Platinum Solution Partner to deliver a holistic intake and PPM solution across Rogers!
This will enable self serve real time reporting at all levels for $2.1B of capital initiatives, standardize intake and project management and deliver cost savings thru tool simplification.

Michelle Boutin, Director of Operations (PMO)

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Equitable Bank (EQ Bank) - Atlassian Cloud Case Study

Blended was able to work eﬀectively with our Delivery and Operations teams to implement best practices, end -to- end development tools and its conﬁgurations based processes and approaches which were instrumental in our forward progress.

Dan Broten, VP of Technology

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WE – Atlassian Jira Software Case Study

Blended Perspectives has approached their engagement with WE as a partnership which has left us feeling that they are truly invested in our success.

Sonja Marcan (Director, Agile Delivery) & Dan Kuzmicki (Director, Enterprise Services)

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Service Management Strategies in the New Virtual World – itSMF Canada; November 30 – December 1, 2020

by Miles Faulkner

Miles Faulkner, CEO at Blended Perspectives will be discussing the evolution of ITIL 4 to date – this will include our view of the framework, its implications, challenges as well as service management adoption so far.

Appfire – On Fire!

by Miles Faulkner

Appfire’s spree of smart acquisitions this year has transformed the vendor, already the largest in the marketplace, into the major player in a number of key categories.

Jira Service Management – What You Need to Know

by Miles Faulkner

JSM (Jira Service Management) is a game changing play by Atlassian to retire JSD as a pure product and replace it with a more comprehensive overall capability to support the full ITIL spectrum.

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Agile, SDLC, Program Management, ITIL/Service Desk Support / Jira, Confluence, Atlassian Toolset, Bitbucket, Atlassian Dev Ops. Solutions include PPM, Compliance and Risk Management, HR, CRM and general business process support.