Technical Account Management

Your own personal Atlassian expert!

Key features

Atlassian Advisor

  • Your TAM is an Atlassian expert who has direct access to Atlassian’s support, product and engineering teams. They are your own personal Atlassian cheerleader!

Optimize Team Productivity

  • Your personal TAM will provide assessment on your business needs and will ensure you move onto the most productive path possible.

Upgrade Planning

  • TAMs aren’t just advisers, they possess cross product technical knowledge and can provide guidance on upgrading your Atlassian products.

Operational & Technical Validation

  • TAMs also analyze your business usage trends and advise on best automation, integration and synchronization practices.

Special Access

  • Receive early access to alpha/beta/pioneer programs and exclusive peer-to-peer events. Scheduled feedback conversations, product management and product direction are all included.

Analytics Monitoring

  • TAMs communicate directly with you to establish and measure ongoing KPIs for the quality and quantity of Atlassian solution engagement.

Technical Account Management, or TAM for short, is an Atlassian support initiative that provides organizations with a designated contact point within Atlassian.

Providing a more dedicated service than that of Premier Support, TAMs are on hand to provide 8 hours of support per week. This is in addition to personal account coordination and solution guidance to ensure that your team is always moving forward in the right direction.

Atlassian Platinum  Solutions Partner

Our consulting customers span Corporate, Small Business, Government and Non-profit Sectors include: Finance, Science, Transportation, Food, Building Management and Architecture We’ve likely helped clients like you, and if we haven’t yet, we can.