24/7 Global support from senior support engineers.
- Support for all of the Atlassian applications across your entire organizations through 3 designated contacts.
- With Premier Support, you are a priority of the Atlassian Development Teams for any hot fixes or change requests.
- Warm global handoffs from engineer to engineer so that work can continue 24/7 until your request is resolved.
- A quicker response time and weekend coverage for all Level 1 tickets, ensures that your questions are answered in record time!
- After an incident occurs, a formal report is generated showing the details of the incident as well as recommended steps to ensure it doesn’t happen again.
- The Atlassian team take the time to personally learn about the framework and environment of your business and tailor their approach accordingly.
Premier Support can be effective across the full suite of Server, Cloud and Data Center environments. With the proviso that when you raise a request, the Premier Support team already know the answers to the questions you would ask for (about your licenses, environment, etc.). It also grants you the capability to talk to a senior support engineer when you wanted to talk.