Jira Service Desk Training
It’s your choice: pick the training solution that works for you.
Official Atlassian course benefits include hands-on exercises with a lab workbook and a slide deck provided in PDF format. Upon course completion attendees receive a certificate from Atlassian University to add to their professional education portfolio. Group rates are available for in-person or online sessions.
|Jira Essentials||Learn how Jira is organized and gain hands-on experience working with the Jira application by performing the most common tasks. Applicable to Jira Software and Jira Core.||3.5 hours|
|Getting Started with Jira Software||Learn the basics of using Jira Software to facilitate and manage agile software development projects, covering the main tasks performed by the product owner, the scrum master, and the development team.||3.5 hours|
|Getting More from Jira Software||Focuses on the Agile project team. Experience the benefits of Jira Software’s integration with development and collaboration tools, for the purpose of monitoring sprints and planning releases.||7 hours|
|Realizing the Power of Jira Reporting and Dashboards||This course should put you on the path to using one of Jira’s core strengths: displaying project status visually on fully customizable dashboards.||6 hours|
|Jira/Confluence Integration||Learn how to use Jira and Confluence together in ways that enable teams to manage projects seamlessly across the two applications. Applicable to Jira Software.||3.5 hours|
|Getting More from Jira Workflows||An intermediate-level course where you’ll learn advanced workflow features and best practices for configuring them. Applicable to all Jira.||8 hours|
|Jira Administration Part 1: Getting up and running||Learn the most important tasks to set up a new Jira instance (Jira Software, Jira Core or Jira Service Desk).||8 hours|
|Jira Administration Part 2: Taking it to the next level||Following on from the Jira Administration Part 1 course, go deeper into the administration tasks covered in Part 1, focusing on Jira Software and Jira Core.||8 hours|
|Jira Administration SD: Getting a service desk up and running||A solid introduction to getting a service desk up and running using Jira Service Desk.||7 hours|
|Planning with Portfolio for Jira||If you’re baffled at why your issues appear where they do in the Portfolio schedule, this course is for you!||7 hours|
More Training Courses
We can tailor training for any Atlassian products to your needs and conduct training online, at our facility or on your premises. Our courses are developed and delivered by experienced trainers. We support the entire Atlassian tool chain.
|Atlassian Tool Chain||Integration walk through|
|Collaboration and Control||Collaboration and Control, Alignment and Agility using Atlassian tools|
Jira Service Desk
|Managing What Matters – an unconventional look at what Jira is good for|
|Jira Agile Practitioner|
|Program Management with Jira|
|Implementing ITIL Operations Processes with Jira/Jira Service Desk|
|Jira Administration and Configuration|
|Jira Service Desk Implementation|
|Confluence Content Construction and Applications for Publishing|
|Confluence Administration and Configuration|
|HipChat||Collaboration and Integration|
|Developer Tools||Bitbucket and Bamboo Administration and Configuration|
Ready To Get Started?
Agile, SDLC, Program Management, ITIL/Service Desk Support / Jira, Confluence, Atlassian Toolset, Bitbucket, Atlassian Dev Ops. Solutions include PPM, Compliance and Risk Management, HR, CRM and general business process support.