Hosting FAQ

Table of Contents

  • What are you offering?
    • What Add Ons can I install?
    • Where is my data kept?
    • Why Toronto, Canada?
    • Why Blended Perspectives?
  • Support & Service Level
    • What Service Level do you offer?
    • What Support can I expect?
    • Do I need my own Administrator?
  • Professional Services and Support
    • What Professional Services do you offer?
    • Can you help me with using the software?
    • What is the difference between Professional Services and Support?
    • What about Upgrades?
    • What about Add On Updates?
  • Licenses
    • Can I use my Expired Atlassian License?
    • Can we / should we buy a new license from you?
  • Integrity, Security and Performance
    • How do you ensure Performance? What kind of network access does the server have? What Operating System do you use?
    • How do you protect my data?
    • How is my installation partitioned? What database do you use? Can I install other software on the server?
    • What versions of the Applications do you install?
    • Do I get access to the web-based Administrator account in the application?
    • How do I set up a different domain (web site address)?
    • Do you support Windows Servers?
    • Can I get access to my logs?
    • Who has access to my logs?
  • Payments & Trials
    • What currencies do you accept?
    • Any free trial?
    • Can I pay by invoice? By Purchase Order?
    • What methods of payment do you support?
    • What about Taxes?
    • Can I pre-pay for Support?
  • I am a Vendor of an Atlassian Add On that only works on Download
    • Let’s talk!

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