Atlassian Jira Service Desk

What is it?

Built on Atlassian’s JIRA, the market leader in helping teams get work done, JIRA Service Desk delivers an effortless service experience, adapts to your needs, and promises set up time and pricing at a fraction of competitors. Redefine what IT means to your business with JIRA Service Desk

Key Features

  • Simple self-service
    • Quickly deploy a service request catalog with a consumer grade experience that user love. The JSD service request portal offers immediate value to the business from day one.
  • Integrated knowledge management
    • Provide access to valuable knowledge with the JSD integration with Confluence. Users see related KB entries from the request portal which Free up agents from answering the same question over and over.
  • Streamlined ticket management with customizable assignment queues
    • Maps to the way your service team works powered by the amazingly flexible JIRA Query Language (JQL).
  • Powerful SLAs
    • Up and running with out-of-the-box service level agreements or create your own. Empowers the IT support team with proactive insights to stay ahead of issues.
  • Real-time collaboration
    • Empower an IT team with the ability to discuss issues instantly with the ability to create HipChat rooms from a ticket with one click. Get notified of critical updates as they happen and never lose tack of the conversation with the JSD and HipChat integration.
  • Automation
    • With a simple, intuitive UI, the automation engine performs actions based on specific events and conditions defined by the JSD admin. Create action-based rules to do things such as update your customers and notify your team about issues that are about to breach SLA.

Success Stories

Based in Melbourne, Australia, Halogenics works closely with many of the country’s top medical research institutions, developing, implementing, and supporting technology systems to facilitate better research. Andy Fleming, founder and lead developer, is passionate about the effect his company is having on the study and possible cure of major diseases such as cancer and diabetes. Read More

Vistaprint is a one-stop-shop for customized promotional material for small businesses. Its products include everything from custom business cards, to t-shirts, to personalized phone cases. Read More